SaaS Site Reliability Engineer in Italy

Job Description

About Oracle SaaS Engineering

Oracle Cloud SaaS Engineering plays a critical role in delivering and supporting best-of-breed cloud solutions to Oracle customers.

Oracle Cloud is the industry’s broadest and most integrated public cloud. It offers best-in-class services across software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS), and even lets you put Oracle Cloud in your own data center. Oracle Cloud helps organizations drive innovation and business transformation by increasing business agility, lowering costs, and reducing IT complexity.

What You Need to Have

Education

DEGREE/MAJOR – Graduation mandatory (Computer Science, Computer Engineering, Electrical Engineering or related BS/MS degree)

Security Clearance

European Union Countries Based

Work Conditions :

• On call availability. As a 24X7X365 organization, bank/public holiday cover, weekend cover and on-call responsibilities on rotation would be required (weekend/holiday shift premium allowance may be offered)

• Participation in occasional meetings scheduled outside of standard business hours

Soft Skills

• Self-motivated and self-managing

• Excellent communication / follow-up / time management skills

• Ability to fulfill role/duties independently within defined policies and procedures

• Ability to balance multi-task and multiple priorities while maintaining a high level of customer satisfaction is key

• Be able to work in an interrupt-driven environment

• Be able to work on multiple projects and willing to work on occasional weekend maintenance windows

• Ability to function both as an individual contributor as well as a team player

• Strong communication skills and fluent English

• The successful candidate will be self-sufficient, have experience supporting various automation platforms at a data center scale, able to work with minimal supervision.

Technical Skills :

• 10+ years working experience supporting enterprise infrastructure environment, 5+ years as a systems engineer, systems architect, or technical lead.

• Experience with use, deployment, and development of cloud computing platforms such as Oracle Cloud Infrastructure (OCI) / AWS / Azure is desirable.

• Use, interest, and understanding of Containers using Docker and Kubernetes.

• Operational on-call support experience on production, mission critical environment is a must, including hands on experience.

• Server hardware configuration

• Linux internals

• Networking and TCP/IP

• Standard Internet services, such as DNS, HTTP, etc.

• Scripting languages, such as Python, Ruby, Bash, etc.

• Monitoring and Instrumentation

• DevOps toolchain

• Cloud computing patterns

• IT Security and compliance

• 5+ year experience of running large scale customer facing web services

• Most importantly, the aptitude to be a good team player and the willingness to learn and implement new Cloud technologies as needed

• Methodical approach to troubleshooting complex problems

What The Perfect Candidate Will Have

Experience with:

• Middleware, SaaS Application, Load Balancers, Databases and big data stores

• Container and Container Management technologies, such as Docker and Kubernetes

• Defining and documenting technical architecture of complex and highly scalable products

• Knowledge in Oracle Weblogic, Oracle Database, Exadata would be a plus

#LI-DNI

Career Level – IC4

Responsibilities

What You’ll Do

• Service Ownership –You will be part of the SRE team, whose mission is the shared full stack ownership of a collection of services and/or technology areas, with our Development partners.

• Ownership Scope – As an SRE, you will understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of the production services you own. In partnership with your Development partners, you will have the responsibility to ensure that services are designed and delivered to be mission critical with focus on security, resiliency, scale, and performance. SREs are the ultimate authority and are accountable for the end-to-end performance and operability of the services they own.

• Service Design – As the Oracle Cloud evolves; you will partner with development teams in defining and implementing improvements in service architecture, both current and future. As an SRE, you will be an expert at articulating technical characteristics of your services and the dependencies between services, and guide Development teams to engineer and add premier capabilities to the Oracle Cloud service portfolio.

• Operations Engineering – You will understand and be able to communicate the scale, capacity, security, performance attributes and requirements of the services you own. You are a Subject Matter Expert, able to understand and communicate every characteristic of your service stack, such as:

• degradation and behavior under load of the services and their dependencies

• end-to-end tuning needs, optimizing resource utilization, as load patterns fluctuate

• Instrumentation and metrics that clearly describe the service behaviors

• scaling requirements and patterns

• resiliency and recoverability, ensuring that backup / restore and disaster recovery capabilities are implemented, tested and maintained

• Automation – You will have a clear understanding of automation and orchestration principles, and will be eager to automate, wherever and whenever the possibility arises, while simultaneously eliminating technical debt. Automation must be part of your DNA.

• Prevention – Once you have expertly resolved an issue, you will immediately work on how to more quickly resolve the problem next time, with the goal to eventually prevent the problem happening ever again

• Technical Experts – As service owner, you are the ultimate escalation point for complex or critical issues that have not yet been documented as SOPs for Level1 staff. You will usually get called in during major incidents as an SME, when the source of a problem is unclear. You will have the deep understanding of service topology, and their dependencies required to troubleshoot issues and define mitigations.

• Broad Interests – SREs are a rare mix of sysadmins and development Engineers, and as such have the ability to understand and explain the effect of product architecture decisions on the ability to run as distributed systems. They are driven by professional curiosity and a desire to a develop deep understanding of the services and the technologies they depend upon.

• Represent SRE – Proactive, self-motivated, customer-focused, organized, and a good communicator. SRE can be expected to represent Cloud products and engineering in sensitive forums.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer