RSPCA Customer Service Advisor

Salary: £24,570 per annum

Start date: 2nd Feb 2026

Permanent: 37.5 hours a week

Location: Hybrid working from our Dearne Valley office – two days in office and 3 days from home.

Shift: working 5 days out of 7 including 1 weekend day – 8am to 8pm

Training: 3 weeks in office working 9:00 AM to 5:00 PM. Office working will continue until deemed competent and then hybrid will begin.

Job title:

RSPCA Customer Service Advisor

Job Description:

What will you deliver?

• Supporting with inbound calls
• Delivering a service which makes RSPCA callers feel heard and supported
• Dealing with a range of calls from reports of animal cruelty to rehoming animals

Who are we looking for?

• Compassionate with the ability to communicate clearly and effectively
• An ability to learn new skills quickly, including adopting new processes and technology
• An ability to think on your feet and adapt to different situations
• A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
• Ideally, experience working within a customer service environment.
• A quiet space to work on the days you are home based with a strong WIFI connection

What can we offer you?

• A competitive salary of £24,570 per annum
• Role will be split between home working and office based in our Dearne Valley site
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
• Access to Private Medical Insurance & Health Assessment plans
• 22 days’ holiday plus public holidays (if you are scheduled to work on a bank holiday you will get a day back in lieu)
• Pension scheme
• Endless career progression

What will happen next?

• Choose ‘apply now’ to fill out our short application.
• Your application will be reviewed by our global recruitment team.
• You will be invited to attend a video interview with a member of the recruitment team.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disabi… .

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Rotherham

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

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