Road Logistics Healthcare Planner in Kegworth, United Kingdom

Are you passionate about delivering exceptional customer service and making a difference in the healthcare logistics sector? Kuehne+Nagel is looking for a dedicated and detail-oriented individual to join our team in East Midlands Gateway, United Kingdom.

Your Role

The Road Logistics Healthcare Customer Service Specialist at Kuehne+Nagel coordinates road freight shipments for healthcare customers, ensuring compliance with standards and providing excellent customer service. Key tasks include rate negotiation, transport planning, customs documentation, and monitoring shipments for timely delivery. This role requires strong organizational, communication, and problem-solving skills, along with knowledge of healthcare logistics and regulations. We also provide GDP training for the employees.

Your Responsibilities

• Provide exceptional service to healthcare clients, ensuring all logistics needs are met in accordance with customer SOPs and specific working instructions.

• Manage and coordinate road freight shipments for pharmaceutical and healthcare customers, ensuring compliance with the P805 Global GXP Policy Manual Pharma.

• Request and negotiate rates with hauliers to secure the best prices and solutions for both spot and set lane quotations.

• Complete transport planning, including creating manifests, booking collections and deliveries, and ensuring all details are accurate and communicated to relevant teams.

• Manage customs documentation and compliance for import and export shipments, ensuring all necessary paperwork is completed accurately and timely.

• Track and report on shipment progress, utilizing monitoring systems to ensure delivery and temperature requirements are met, and addressing any deviations or issues promptly.

Your Skills and Experiences

• At least 1 years of experience in customer service, preferably within the logistics or healthcare sector.

• Understanding of current customs procedures and documentation requirements for import and export shipments.

• Excellent organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.

• Ability to work well as a team member, supporting and collaborating with colleagues in the Pharmaceutical and Healthcare team.

• Fluent in English, both written and spoken, with strong communication skills to interact effectively with customers, colleagues, and external partners.

Good Reasons to Join

If you want to be a key part of our business process management, system and process improvement Road Logistics team, we are offering this opportunity for the right candidate. This role is an excellent opportunity to develop your experience, and career, with road logistics U.K., the skills and knowledge you will acquire will bring additional opportunities in whichever direction your career at road logistics takes. This role will be based out of our East Midlands Gateway site in Derby.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am – 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.