Retention Agent, Danish Speaking (m/f/d)

Job title:

Retention Agent, Danish Speaking (m/f/d)

Company:

Nexi

Job description

Job Description:Company DescriptionAbout us and our team
Are you interested in joining one of Europe’s leading PayTech companies?Do you want to be part of a diverse team, collaborating with colleagues from across Europe? If so, you’re in the right place!We are the result of merging Nexi, Nets, and Sia, with a presence in over 25 countries. With over 80 years of experience, we offer plenty of opportunities for personal and professional growth.Job DescriptionWhy join us in 2024?
Think of the digital tools we use daily – from virtual shopping to contactless payments. They’re shaping our future. Join us to influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.If you join us in the role of Customer Loyalty Agent, this is what you can expect from us:

• Attractive salary and an overall competitive package
• Well-structured training for the job and constant support from your manager
• Flexibility
• Home equipment allowance
• Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
• Health- and dentist insurance
• Sport clubs
• Referral bonuses for recommending new team members to join the company

About your future role
You have a minimum of 1 year of experience in sales, service, retention, or customer service roles where you’ve excelled in making numerous phone calls to provide outstanding service. You thrive on interacting with customers, are recognized for your attentive listening skills, and are eager to cultivate enduring customer relationships.The team is located in Ballerup, Denmark.What you will be doing:As a Customer Loyalty Agent at Nets, your primary responsibility will be to engage with existing merchants to ensure they receive an exceptional customer experience. You will proactively reach out to merchants via phone calls, aiming to understand their needs and offer value-added services that enhance their satisfaction with Nets.Conduct outbound calls to existing merchants (and sometimes inbound calls) to build and maintain strong relationships
Offer value-added services and solutions tailored to the specific needs of each merchant
Listen attentively to merchants’ feedback and concerns, addressing them promptly and effectively
Provide up-to-date market insights and opportunities to merchants, helping them maximize their benefits from Nets services
Ensure merchants are satisfied with Nets’ offerings and resolve any issues or challenges they may encounter
Adapt quickly to changes in the market and Nets’ offerings, staying informed about new products or services to effectively communicate their benefits to merchants
Handle multiple tasks efficiently and prioritize effectively to meet the evolving needs of merchants and the organizationQualificationsWhat makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it’s your potential that sets you up for success in your daily tasks.What we are looking for:

• Previous experience in customer service, sales, or retention, here you’ve excelled in making numerous phone calls to provide outstanding service
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport and maintain relationships.
• Customer-centric mindset with a genuine desire to ensure merchant satisfaction
• Quality conscious and able to deliver a high-quality customer experience
• Effective communication and negotiation skills
• Ability to stay professional in stressful situations adapt quickly to changes and learn new concepts and offerings.
• Proactive attitude with a focus on problem-solving and delivering results
• Fluent in both the English and Danish language

Apply now!
If this opportunity resonates with you, we’d love to hear from you! Please apply at your earliest convenience. We’ll be reviewing applications continuously and closing the position once we’ve found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.By exploring this job opening, you’re one step closer to joining us. We’re excited to learn more about you!If you are curious about working with us, but feel this is not the right role for you at this time, please join one of our communities following this link:
This way, we can stay in touch for future job openings.We look forward to getting to know you!Responsibilities:Qualifications:About Us:Are you interested in joining one of Europe’s leading PayTech companies? Do you want to be part of a diverse team, collaborating with colleagues from across Europe? If so, you’re in the right place!About the Team: We are the result of merging Nexi, Nets, and Sia, with a presence in over 25 countries. With over 80 years of experience, we offer plenty of opportunities for personal and professional growth

Expected salary

Location

Danmark

Job date

Tue, 16 Apr 2024 22:11:54 GMT

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