Retail Sales Associate

Overview

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Responsibilities

Basic functions of the Retail Sales Associate include:

• Greeting guests
• Answering questions – accurately and politely
• Answering the phone
• Making proficient sales transactions – using a point-of-sale system
• Handling cash and other forms of payment
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Determining guests’ needs – by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
• Suggestive selling – using proven techniques (i.e., related items, higher-quality items, transitional phrases)
• Maintaining a clean and organized store
• Maintaining proper product stock levels – through retail pulls & inventories
• Displaying Retail product – through HRC’s visual display standards
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Additional Details

Job Requirements include:

• Must be at least 19 years old
• Performing duties which require bending & reaching
• Lifting up to 30-pound boxes to receive/move product
• Standing, for up to 8+ hours
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Your Cafe may cross-train the Retail Sales Associates with the restaurant Hosts. Please see the Host job description.

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