Job title:
Resident Manager – 5*L Property in Tuscany
Company:
Antal International
Job description
Job DescriptionFor a 5-star Luxury property in Tuscany, we’re looking for a:Resident ManagerYou will be reporting to the General Manager and directly responsible for overseeing the daily operations of the property.You will be:
- Overseeing all departments (front office, housekeeping, food & beverage, maintenance, etc.) ensuring smooth day-to-day operations.
- Collaborating closely with department heads to set service standards and enhance guest satisfaction.
- Monitoring guest feedback and implement continuous improvements to elevate the guest experience.
- Ensuring compliance with health, safety, and luxury brand standards.
- Leading, motivating, and supporting a diverse team of hospitality professionals, promoting a culture of excellence and continuous improvement.
- Managing staffing levels, recruitment, and training programs to maintain high-quality service.
- Conducting performance evaluations and implement strategies for employee growth and development.
- Acting as the primary point of contact for VIP guests, handling requests, complaints, and special arrangements with discretion and professionalism.
- Ensuring personalized guest experiences that reflect the unique character of the property.
- Overseeing the creation and management of unique guest experiences, including excursions, events, and other bespoke services.
- Assisting in budgeting, forecasting, and monitoring financial performance across all departments.
- Ensuring cost control measures are implemented without compromising quality and service.
- Working closely with the General Manager to identify new revenue streams and enhance profitability.
- Maintaining and protecting the property’s luxury brand identity through adherence to established standards of service and presentation.
- Working with marketing teams to ensure consistency in guest communication and promotional activities.
- Ensuring the property consistently meets or exceeds the expectations of discerning luxury travelers.
- Collaborating with the General Manager to develop and implement short- and long-term strategic goals.
- Providing regular operational reports, KPIs, and performance analysis to senior management.
- Assisting in the planning and execution of renovations, upgrades, or new projects.
What we are looking for:
- At least 5-7 years in a leadership role within a luxury hospitality environment, preferably as a Resident Manager, Director of Operations, F&B Manager or similar position in a 5-star property.
- Degree in Hospitality Management, Business Administration, or related field.
- Fluent in English and Italian (additional languages are a plus).
- Strong leadership, communication, and problem-solving skills. Financial acumen and guest-oriented mindset.
- In-depth understanding of luxury hotel operations, guest services, and hospitality trends.
- Charismatic, detail-oriented, and able to foster an exceptional service culture.
Location: Tuscany, Italy
Expected salary
Location
Toscana
Job date
Thu, 17 Oct 2024 22:11:16 GMT
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