Remote Support Engineer – Chromatography (GC-MS)

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. 

This is an exciting opportunity for you to join a successful team of technically trained support engineers that’s delivering day-to-day remote telephone support services for Agilent’s Life Science and Chemical Analysis customers. Become part of Agilent CrossLab organization, a network of experts who help our customers improving laboratory performance and meeting vital business needs – see all of the real stories here. 

About the job: 

Primarily, you will be providing technical support to our external customers, utilizing your remote diagnostic capabilities. Focusing Chromatography products, your goal will be to reduce customer downtime and identify repair strategies. To be successful in this role, you must be very customer-focused, confident, flexible and willing to go the extra mile for our customers. We will make sure you get all the training and development opportunities you need to become the best in your field. 

As a Remote Support Engineer, you will be: 

• Identify customer issues and provide a high level of reactive and proactive technical services in support of Agilent’s product portfolio
• Ensure customer satisfaction by guiding, assisting and training users on maintenance and configurations
• Remote trouble shooting on hardware and software
• Providing problem resolution to optimize the efficiency and uptime availability of customer systems

Qualifications

We are looking for motivated individuals with the following background:

• University Degree in Chemistry or Life Sciences based discipline
• At least a first experience (internship, apprenticeship, university projects…) in chromatography analytical techniques (especially GC/GC-MS) 
• Full proficiency in English and Italian

Apart from these more technical skills, you should also have: 

• Excellent communication (and with it, potential customer service) skills, 
• A logical approach to problem-solving, 
• The ability to organize and prioritize your workload effectively, 
• A strong valuation of processes and the ability to follow them accordingly with strong attention to detail, with the final aim to ensure compliance with Agilent’s Quality standards, 
• The ability to set customer expectations and balance customer requirements with Agilent’s business needs, 
• The ability to both work independent as well as within teams. 

Agilent offers a competitive compensation and benefits package but also core global benefits to all staff. In addition to these, the Italian business offers: 

• Outstanding company culture
• Career development opportunities
• Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance…
• A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

25% of the Time

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Services & Support

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