Regional Service Engineer Scandinavia
HD Hyundai Construction Equipment
Do you share our ambition to be the best?We are currently looking for a highly motivated individual to join our Construction Equipment Department as a Regional Service Engineer for Scandinavia.The Regional Service Engineer will be the first point of contact for all technical issues in Scandinavia, providing technical expertise and support to dealers. This role will involve frequent communication with dealers via email, telephone, helpdesk, and regular on-site visits. The ideal candidate will have strong technical knowledge of construction equipment and possess the ability to build positive relationships with dealers, as well as liaise with internal departments to resolve any issues related to parts, logistics, or sales.What are the key responsibilities for this challenging job?Technical Support:
Act as the first point of contact for all technical issues within the assigned region (countries), offering prompt and accurate support to dealers. Handle all communications through email, telephone, helpdesk, and on-site visits.Dealer Visits:
Conduct regular visits (10 to 20 visits per year) to dealers and customers within the region to provide technical assistance, assess service operations, and offer hands-on guidance for troubleshooting and repairs.Warranty Management:
Manage and process warranty claims from the area, ensuring claims are handled efficiently and in line with company policies. Provide feedback to the corporate team on recurring warranty issues.Cross-Department Coordination:
Serve as a liaison between various departments including parts, logistics, and sales to resolve issues related to service, product performance, and customer satisfaction. Communicate with Hyundai Construction Equipment Europe, local suppliers, and team leaders to ensure streamlined operations.Training & Development:
Follow company training programs to stay up to date with the latest product developments and service techniques.Communication & Relationship Management:
Foster strong relationships with dealers and customers to ensure service excellence and customer satisfaction. Act as a trusted advisor and maintain ongoing communication to support dealers in delivering high-quality after-sales service.
Belgique
Tue, 08 Oct 2024 22:09:51 GMT
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