Regional Service Delivery Team Leader

Job title:

Regional Service Delivery Team Leader

Company:

Nielsen

Job description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content – wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.We are currently seeking a skilled regional Service Delivery Team Leader with 4-6 years of experience to join our team in Poland. The ideal candidate will possess a technical background, hands-on experience in Windows and Linux server administration, along with a strong capacity to drive team members in other Countries and collaborate with Regional and Global teams.Project management skills are a considerable plus add on.Requirements:– English speaking/writing is required for technical instructions, explanations and for conference call participation.– Flexibility in working hours is essential.Responsibilities

• Team Leader attitude
• Capacity to motivate a team based on multiple Countries
• Capacity to identify improvements and to tune existing processing
• User’s support attitude / customer oriented approach
• Strong capacity to manage pressure

Technical Skills:Desktop Support: * Windows and MacOS laptops preparation with the Nielsen Standard Global Image

• Provide end-user support for both Windows and MacOS environments.
• Provide end-user support for Google Suite products (Gmail, G-Drive, Google chat, etc..)
• Provide hands on support for on-site meetings and broadcasts including setup and tear down of AV equipment, and monitoring AV technology during events
• Install, configure, and maintain desktop applications.

System Administration: * Administer Windows and Linux servers, ensuring their stability, integrity, and efficient operation.

• Assist in system administration tasks, including user account management and system updates.
• Collaborate with the IT team to implement and maintain server infrastructure.

Cybersecurity Collaboration: * Work closely with the cybersecurity team to implement security best practices.

• Assist in monitoring and responding to security incidents.
• Collaborate with network administrators to ensure smooth operation of the company’s network.

User Support and Soft Skills: * Provide excellent customer service to end-users with a focus on effective communication and problem-solving.

• Capacity to drive in an efficient mode infrastructure engineers located in multiple countries
• Conduct user training sessions to enhance overall digital literacy.
• Document and communicate technical solutions in a user-friendly manner.

Qualifications

• 4-6 years of experiences in the role
• Good learning attitude
• Communication skills required to interact with the other infrastructure leaders and with the business leaders in the Country and in the rest of the EMEA region
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2-4 years of hands-on experience in desktop support, system administration, and server administration (Windows and Linux).
• Experience on managing remote infrastructure Support teams.
• Demonstrate capacity to work in a Global environment and collaborate with various teams.
• Project management experience driving complex infrastructure projects Process oriented approach.
• Troubleshooting skills for both hardware and software issues.
• Familiarity with Windows and macOS operating systems.
• Experience collaborating with cybersecurity teams on security initiatives.
• Knowledge of network fundamentals and troubleshooting.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Desktop Administrator, Linux Professional Institute Certification) are a plus.

#LI-AW1Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @ address. If you’re unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Expected salary

Location

Warszawa, mazowieckie

Job date

Wed, 18 Dec 2024 23:40:44 GMT

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