Regional Fulfillment Manager – BeNeLux

Job title:

Regional Fulfillment Manager – BeNeLux

Company:

Sungrow

Job description

Your missionYou will be responsible for the successful fulfillment of our local Photovoltaic (PV) Utility and Battery Energy Storage System (BESS) business. You will be overseeing both Project Management and Service teams to ensure the smooth execution of projects, exceptional customer service, and seamless interaction between our teams, customers, and local partners.In this new role within our organization, you will play a key part in improving day-to-day operations, focusing on activities such as project management, project delivery, site service, remote service, and technical support. Your efforts will contribute to the fulfillment of Delivery Projects and Service Agreements, boosting Customer Satisfaction, and supporting business objectives by driving Cost Improvements and Quality Enhancements.Key Responsibilities

• Sales Support: Collaborate with the sales team to understand customer requirements, provide technical and commercial support, and help win new projects.
• HSE Management: Ensure compliance with Health, Safety, and Environmental standards on all projects and services, maintaining a safe work environment for all team members.
• Local Resource Strategy: Lead the recruitment, development, and management of the Service Partner Network and the local fulfillment team to ensure ongoing service excellence.
• Risk Escalation and Claims Management: Proactively identify project and service risks, support remedy plans, and manage customer claims in accordance with the company’s policies.
• Project & Service Budget Management: Oversee the financial management of project and service operations, ensuring effective budgeting and cost control.
• Local Fulfillment Team Management: Lead and mentor the local fulfillment team to ensure projects are delivered on time, within scope, and on budget while meeting the highest standards of quality.
• Development of Management Tools: Develop and enhance Project and Service Management tools to align with the Global Sungrow System, ensuring standardization and efficiency across all regions.

Your profile

• Experience in PV Utility and BESS project management and service operations.
• Strong leadership abilities with a proven track record in managing cross-functional teams.
• Excellent understanding of project delivery processes and customer service requirements in the renewable energy sector.
• Solid knowledge of HSE regulations and best practices.
• Excellent communication, negotiation, and stakeholder management skills.
• Fluency in English is a must (at least B2 level) + at least one of: Dutch, French or Chinese at B2 level
• Willingness to travel up to 30% (mostly customer visits in Benelux)

Why us?Because we are awesome! We offer a free basket of puppies should you join us!About usWe are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!With 650+GW of clean power presently installed worldwide, we are on the road to success!Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.Want to know more?

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Wed, 09 Apr 2025 22:56:16 GMT

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