Regional Education and LMS Manager CRM in Solihull, United Kingdom


Following an internal move, we have a fantastic opportunity for a Regional Education (UK, Ireland, Nordics & Baltics) and LMS Manager (EMEA ) for Cardiac Rhythm Management, to be responsible for co-developing and executing all clinical/ technical education programs.

You will implement the overall clinical education strategy and work across EMEA delivering clinical training initiatives, collaborating with the other regional education managers to ensure support for all clinical/ technical training requests in EMEA. You will also be responsible for ensuring a robust Learning Management System is in place to facilitate blended learning and certification.

What you will do:

  • Work with the commercial excellence & education director, country managers, local sales management and field teams to design and deliver clinical/technical trainings

  • Contribute directly or indirectly to the education of HCPs

  • Work with the Director Commercial Excellence & Education EMEA to ensure the designed programs are aligned with the strategic imperatives and executing the strategic vision

  • Deploy clinical and technical training initiatives (internal/external)

  • Deploy best-in-class and innovative training approaches that combine in-person with virtual, group-based and 1:1 format that support the business needs (interns, new hires, seasoned sales, sales management and field technical specialists)

  • Support development of internal technical sign off programmes and document and track the sign off process

  • Lead and develop external technical training to include all levels of HCPs

  • Define objectives for every new training module and develop materials according to these objectives

  • Organize, plan and schedule training events aligned with overall EMEA objectives and budget and act as a trainer to ensure the delivery of high quality programs

  • Support when and where needed customer education events and train HCPs into the appropriate use of our products and technology

  • Implement the EMEA clinical and technical education programs in a region and accelerate the clinical capabilities throughout EMEA

  • Co-develop clinical/technical programs to support commercial readiness for supporting product launches

  • Develop and support newcomer sales training and certification process , accelerate speed of clinical/technical training and time to certification

  • Contribute to sales training initiatives

  • Partner closely with country management, HR, marketing, education and customers

  • Manage the LMS system and develop e-learning material

  • Line management of the LMS Coordinator and Education Assistant

  • Measure impact and define impact – develops KPIs, tracks certification process and effectiveness, develops feedback mechanisms and reports on metrics

What you’ll need – experience:

  • University degree or equivalent experience

  • Experience in Cardiac Rhythm Management devices or a closely related field with a strong knowledge of the healthcare market

  • Previous experience in training related role: identifying, developing, delivering and assessing training programs within a fast-paced, demanding, and changing international environment

  • Previous experience delivering clinical/technical training programs both remotely and face-to-face

  • Excellent presentation skills, as well as the ability to motivate, teach and inspire

  • Track record of designing and implementing clinical/technical training programs

  • Strong project management experience and attention to detail

  • Knowledge of impact measurement, program design, LMS or digital learning is a plus

  • Prior sales or field experience is a strong asset, including interacting with key opinion leaders

  • Ability to work in a highly matrixed and geographically diverse business environment

  • Strong verbal and written communications, additional European languages would be an asset

  • Ability to travel throughout EMEA

What you’ll need – personal characteristics:

  • Able to work collaboratively and build strong professional relationships across the countries in scope as well as throughout EMEA

  • Ethical, with good critical judgement and business acumen

  • Results and performance driven, resilient to short deadlines

  • Open-minded, positive and persistent and flexible

  • Self-starter with strong leadership skills and focus on results

  • Winning mindset of continuous improvement

As you would expect from a global healthcare company, we offer a fantastic range of benefits to support you and your family, including competitive salaries, a superb pension scheme, private healthcare, life assurance and a flexible benefits platform.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email [email protected]

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