Refunder

Nature and aim of the position

Refund Global Blue Tax Free Forms at a Global Blue Refund Point.

Main duties and responsibilities

• Verify and refund Global Blue Tax Free Forms
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue policies, guidelines and procedures
• The position may be part of a Downtown Cash Refund Office

Main KPIs

• Number of refunded transactions
• Refunding mistake ratio

Reporting and collaboration

• Reporting line: Refund Supervisor or Airport Manager
• Mainly cooperates with:
• Peers at same and other Refund Points
• Quality Assurance
• Refund Manager
• Merchants’ staff
• Sales organization

Background and Education

• University degree
• Helpful: a commercial background
• Helpful: experience in face to face customer contact
• Helpful: experience in managing tills
• Helpful: airport experience
• Helpful: customer service experience

Specific skills and knowledge

• Must be fluent in English.
• Other helpful languages in order of relevance: Chinese, Russian, Arabic
• Must be dedicated to service and customer satisfaction
• Must be experienced in using office software
• Must be trustworthy to handle large amounts of cash
• Must have a clean criminal record
• Must be able to handle stress
• Must be nimble but thorough
• Must be a good team player
• Must be flexible in terms of working hours
• Previous working experience is a plus

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