RECEPTIONIST

Job title:

RECEPTIONIST

Company:

Milano Club spa

Job description

Job purposeThe Receptionist plays a crucial role in providing exceptional customer service and ensuring smooth operations at the front desk of the exclusive member club. They are the first point of contact for members and guests, representing the club’s high standards and professionalism.Main Activities and Responsibilities:

• Greet members and guests warmly upon arrival and provide assistance as needed.
• Handle incoming calls, emails, and inquiries promptly and professionally.
• Manage the club’s reservation system, including booking appointments, dining reservations, and event registrations.
• Maintain a tidy and welcoming reception area, ensuring it reflects the club’s prestigious image.
• Assist with administrative tasks such as processing payments, managing mail, and updating member information.
• Coordinate with other departments to fulfill member requests and ensure seamless service delivery.
• Monitor security by verifying member identities and maintaining visitor logs.
• Provide information about club facilities, services, and events to members and guests.
• Collaborate with the Head of Receptionists, Reservationists, and Hostesses to implement improvements in service quality and efficiency.
• Adhere to club policies and procedures, including confidentiality guidelines and dress code standards.
• Manage other activities relating to or resulting from what is indicated in the previous points.

Key Competencies:Required Education and Experience:

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role, preferably in a luxury hospitality environment.
• Familiarity with reservation systems and basic office software.
• Knowledge of one or more foreign languages (min. fluent in Italian and English).

General Knowledge and Technical Skills:

• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in handling administrative tasks.
• Ability to remain calm and composed in high-pressure situations.
• Basic knowledge of administrative and clerical procedures.

Personal and Interpersonal Skills:

• Professional demeanor and appearance.
• Exceptional customer service orientation.
• Adaptability and willingness to learn.
• Team player with the ability to work collaboratively.
• Discretion and respect for confidentiality.
• Strong interpersonal skills, with the ability to build rapport with members and guests.

Only applications complete with CV and recent photo will be considered.We offer a competitive salary commensurate with experience and qualifications, along with a comprehensive benefits package including health insurance, retirement savings plan, and paid time off. This is an exciting opportunity to join our team at The Wilde Club in the hospitality sector. If you are passionate about delivering exceptional service and contributing to our vibrant atmosphere, we encourage you to apply. We look forward to reviewing your application! Thank you.

Expected salary

Location

Milano

Job date

Thu, 11 Jul 2024 22:46:54 GMT

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