Quality Assurance Administrator in United Kingdom, United Kingdom

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Quality Assurance Administrator

Job Location : UK wide

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for a Quality Assurance Administrator across the UK

About the Quality Assurance department

At the forefront of innovation, our Quality Assurance (QA) team is the first line of defence, supporting operational colleagues in planning, designing, and implementing change. Currently, our QA function is undergoing an exciting transformation, offering our people the chance to play a crucial role in enhancing our services and establishing robust quality metrics.

As a specialist function, the QA team provides independent assurance across operational areas through meticulous monitoring and customer outcomes testing. We are committed to driving a cohesive and effective model that ensures our operations meet business needs, client expectations, and regulatory standards.

Be part of a team that champions excellence and continuous improvement. Join us to leverage your skills and contribute to our commitment to excellence and continuous improvement in Quality Assurance!

About the Job

• Project Support: Assist in larger projects or lead the delivery of project actions under the guidance of a QA Consultant.

• Administrative Duties: Manage daily administrative tasks related to QA policies, track document renewal schedules, and proactively suggest process improvements.

• Meeting Documentation: Record and distribute weekly meeting notes for all team meetings.

• Collaboration: Participate in sessions with complaints and QA teams to address key questions and integrate areas of work.

Roles and Responsibilities

• QA Activity Management: Maintain and update QA activities using spreadsheets and assist with administrative tasks related to complaints.

• Request Handling: Manage incoming requests to the QA function, coordinating with QA management to prioritise and assign tasks to consultants or data requests.

• Logistics Coordination: Regularly book meeting rooms, team offsites, and travel arrangements as needed.

• Complaint Journey Review: Conduct end-to-end reviews of complaint journeys, providing information to RCA and working on improving trends and reports related to customer experience.

• Training Support: Assist QA consultants in developing training materials for QA categories.

• QA Output Collaboration: Work with QA assessors to understand QA outputs, including how percentages and claims are selected and identifying any missing information.

• Independent and Collaborative Work: Capable of working independently while also engaging with colleagues across the business.

• Customer Service Experience: Bring experience from service operations where customer service is a top priority.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• Holiday allowance of 25 days plus bank holidays

• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)

• Life assurance

• Employee assistance programme for employee wellbeing

• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

• Discounts on various products and services

This isn’t just a position, it’s a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK’s most trusted insurance brands helping to resolve millions of claims every year, you’ll also be an architect of tomorrow’s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn’t just a job; it’s an opportunity to shape the future of insurance.

Next steps for you:

Think we’d be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)