Public Sector Team Leader
Job Req ID: 20921
Posting Date: 15 Aug 2023
Function: EE Contact Centres
Doxford Contact Centre, Sunderland, United Kingdom
Why this job matters
To lead and develop an inbound/outbound Business Sales team who are a customer focussed, high performing front-line team, who promote our network and brands to every customer, every day. Therefore, contributing to EE & BT’s strategy of No.1 for Service.
What you’ll be doing
Coordinates the expansion of the existing customer bases, supporting lead generation across website and calls and the usage of BT’s products and services.
Supervises a team of desk based sellers to determine the most appropriate strategic sales and advisory approaches.
Supports resources renewal contracts and business activities for assigned sales, product and pricing comparison matrices to accelerate customer decision making; maintain and manage in field customer-specific pricing contract data and reporting requirements; manage and resolve pricing issues, etc.
Supports internal operational resources to resolve customer and desk based escalated issues.
Coordinates the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns as required by sales leadership.
Supervises a sales advisory team and monitors its ability to achieve service, quality and timeliness of objectives.
Supports in the design and delivery of process improvements within the sales advisory team.
The skills you’ll need
Our leadership standards
I inspire and build trust through self-awareness, honesty and integrity.
I take the right decisions that benefit the broader organisation.
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
To help us track our recruitment effort, please indicate in your cover//motivation letter where (vacanciesineu.com) you saw this job posting.