Public Sector Team Leader

Public Sector Team Leader

Job Req ID: 20921

Posting Date: 15 Aug 2023

Function: EE Contact Centres

Location:

Doxford Contact Centre, Sunderland, United Kingdom

Salary: Competitive

Why this job matters

To lead and develop an inbound/outbound Business Sales team who are a customer focussed, high performing front-line team, who promote our network and brands to every customer, every day. Therefore, contributing to EE & BT’s strategy of No.1 for Service.

What you’ll be doing

1. Coordinates the expansion of the existing customer bases, supporting lead generation across website and calls and the usage of BT’s products and services.

2. Supervises a team of desk based sellers to determine the most appropriate strategic sales and advisory approaches.

3. Supports resources renewal contracts and business activities for assigned sales, product and pricing comparison matrices to accelerate customer decision making; maintain and manage in field customer-specific pricing contract data and reporting requirements; manage and resolve pricing issues, etc.

4. Supports internal operational resources to resolve customer and desk based escalated issues.

5. Coordinates the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns as required by sales leadership.

6. Supervises a sales advisory team and monitors its ability to achieve service, quality and timeliness of objectives.

7. Supports in the design and delivery of process improvements within the sales advisory team.

The skills you’ll need

Collaboration

Sales Management

Data Analysis

Requirements Analysis

Communication

Sales Planning

Problem Solving

KPI/Metric Design

Solution Selling

Account Management

Training/Facilitation

Our leadership standards

Looking in:

Leading inclusively

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.