PS| Business Operations Lead

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Overview

Business Operations Lead

As a Business Operations Lead, you will be responsible for driving operational excellence, optimizing delivery processes, and ensuring the successful execution of strategic initiatives. You will work closely with senior leadership, delivery teams, and cross-functional stakeholders to enhance efficiency, governance, and performance across the organization.

Your Impact

• Develop and implement operational strategies to drive business growth and improve delivery efficiency.
• Lead and manage end-to-end delivery operations, ensuring alignment with business objectives and client needs.
• Establish and monitor key performance indicators (KPIs) to track operational performance and drive continuous improvement.
• Collaborate with senior leadership to define and execute business transformation initiatives.
• Optimize resource planning, budgeting, and forecasting to ensure efficient delivery of projects.
• Identify and mitigate operational risks, ensuring compliance with industry standards and best practices.
• Drive process standardization and automation to enhance scalability and efficiency.
• Foster a culture of innovation and operational excellence, encouraging cross-functional collaboration.
• Provide strategic guidance on operational challenges and opportunities, ensuring alignment with organizational goals.

Skills & Experience

• 10+ years of experience in business operations, delivery management, or related fields.
• Strong expertise in operational strategy, process optimization, and business transformation.
• Proven track record of leading large-scale delivery operations and driving operational excellence.
• Experience in managing cross-functional teams and working with senior executives.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and stakeholder management skills, with the ability to influence decision-making at all levels.
• Proficiency in project management tools, data analytics, and business intelligence platforms.

Set Yourself Apart With

• Experience in digital transformation and agile delivery methodologies.
• Certifications in Lean, Six Sigma, or other process improvement frameworks.
• Strong understanding of financial planning, budgeting, and cost optimization.
• Background in change management and organizational development.
• Italian and English fluency is required.

Additional Information

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicis.sapient.com

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