Project Manager/Senior Project Manager

Job title:

Project Manager/Senior Project Manager

Company:

Darwin Rhodes

Job description

Job Details:RESPONSIBILITIES: * Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success. * Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project. * Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets. * Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project. * Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level. * During the course of a project, be the primary customer interface and perform project management activities that ensures adherence to CLIENT methodology and project gates and governance. * Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills. * Facilitate requirements gathering and assist with the creation of project deliverables, as needed. * Facilitate and own the creation of CLIENT technical design documents for complex projects, by interfacing with Technical Architects and Developers, as needed. * Provide hands on configuration / customization of the CLIENT product. * Adopt a standardized development lifecycle methodology for all projects. * Identify opportunities to leverage all CLIENT technologies. * Facilitate review sessions with the client and your team. * Participate in end to end implementation planning including project management, issue management, communication and change management. * As necessary, write and review QA and UAT test scripts. * Manage UAT with end users including coordination and user acceptance sign-off. * Prepare user documentation and training documentation as necessary. * Leverage business knowledge and expertise to drive business process improvements. * Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping. * Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.
PREFERRED QUALIFICATIONS & SKILLS: * 3-5 years experience in project management role leading enterprise-scale CRM projects, experience implementing CLIENT solutions preferred * Demonstrated project leadership skills with direct responsibility for managing project teams, budget and schedule against a customer or vendor contract * Demonstrated ability to manage Director+ level internal and external project stakeholders; demonstrated negotiation, conflict management, escalations, executive communication and leadership skills * Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written; ability to manage and communicate with remote teams during non-traditional business hours * Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members, and proactively manage project risks * Ability to weigh business and technical requirements to identify dependencies, produce project plans and estimates * Ability to proactively identify and manage project risks * Ability to work effectively in a fast paced, high energy, team-oriented environment * Ability to multi-task and perform effectively under pressure * Must be able to travel * Bachelor’s degree in Business Administration and/or Information Technology or equivalent experience * Agile SCRUM Master Certification * PMP Certification * CLIENT.com (http://CLIENT.com/) Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary LEADERSHIP QUALITIES * COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements * EXPERTISE: Working knowledge of industry best practices and implementation experience of the CLIENT product suite * CREDIBILITY: Able to interact with various levels of an organization both technical and non-technical to discuss comprehensive solutions * CONSULTATIVE: Able to lead high powered workshops and effectively tailor messaging based on the audience and subject matter * WILLINGNESS: Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action * LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts * PASSION: Passionate about Customer Success and is a great listener * URGENCY: Ability to move fast and drive business value and results * OHANA: Embodies Aloha culture and a team player that everyone enjoys working with and has a generous heart * TRUST: Ability to earn the trust of the customer and lives the company’s core values

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Thu, 29 Aug 2024 07:41:36 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.