Project Logistics – Customer Excellence Specialist

We are looking for our new Project Logistics – Customer Excellence Specialist based in our Aberdeen’s office !

Your Role

The main role is to achieve the highest customer service quality and profitability goals through the management of the supporting workstreams within the team.

Your Responsibilities

• Arrange and supervise the transport of cargo

• Monitor the operational performance of all involved parties and report any issues that may occur

• Maintain a high level of professionalism at all times, Review and ensure that any KPIs agreed with the customer are met

• Manage GP planning and execute the business in line with rates given by ensuring profit maximization

• Ensure all systems are kept up to date promptly and Maintain an accurate level of data quality

• Pro-active engagement with other teams (hubs, chartering, engineering, BU, etc.) to ensure a smooth transition

• Review daily operational reports and action all required activities

• Safety first mindset and report all Unsafe Acts/Conditions and incidents

• Participate in trainings to develop yourself and your knowledge

Your Skills and Experiences

• You have a successful proven experience in the freight forwarding industry, ideally around road transportation

• You have advanced knowledge on industry specific guidelines and adherence to regulatory requirements is welcome

• You know how to use the Microsoft Office Suite

• You know how to foster a can-do spirit to build a solution-orientated team

• You have good communication skills to work with internal and external stakeholders

• You possess good planning and organization skills, you are able to multitask and a self-starter

• You are a problem-solver and can work under pressure

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am – 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.