Programme Officer

Job title:

Programme Officer

Company:

King’s College London

Job description

The work of our Programmes Team is essential to supporting the learning and teaching of over 3,500 students at King’s each year. As one of our Programmes Officers, you will help us to provide world-leading educational support for our students. This is particularly important to us, as our Faculty’s position in the QS World University Rankings places nursing at King’s as 1st the UK and 2nd globally.Our Programmes Team works closely with professional services staff and senior academic staff within the Faculty, and other Students & Education services across King’s. We work to ensure a professional, supportive, responsive, and personable service incorporating front-line support as the first point of contact for our students and academic staff.The successful candidate will work proactively to support a broad range of stakeholders. With a highly motived approach, you will have the ability to work independently as well as delivering within a team. Most importantly, you will have a passionate commitment to working to ensure the best possible experience for all our students here at King’s.This post will be offered on permanent open-ended appointment. This is a hybrid working role involving two days each week on our Central London Campus at Waterloo and three days of remote working. This is a full-time post.This post will be offered on a permanent, indefinite contract.This is a 100% full-time equivalent.Key responsibilities

• Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases (student records systems and virtual learning environments) accordingly, and in accordance with best practice, ensuring consistency of data and identify and resolving issues
• Support all assessment processes in line with university deadlines and regulations and Faculty and external requirements
• Take responsibility for resolving students’ and academics’ enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate
• Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes, and servicing committees as directed by your line manager
• Support student, module and programme evaluation processes in line with current university best practice
• Actively participate in the development and improvement of the programmes and processes through identifying and suggesting improvements based on user feedback
• Work flexibly as part of a team, supporting others in times of high volume activity, providing cover and supporting the training and development of new staff members
• Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance
• Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up to date knowledge of the data protection requirements and to support Freedom of information and subject access requests
• Carry out other reasonable responsibilities commensurate with the grading of the post as required

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.Skills, knowledge, and experienceEssential criteria * Excellent written and verbal communication skills including the ability to draft documents and correspondence

• Excellent organisation and time management skills
• Strong numeracy skills and ability to analyse numerical data
• Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
• Methodical, detail oriented and flexible approach to work, maintaining a high level of accuracy
• Ability to work with a broad range of stakeholders in a professional and assured manner
• Proactive with the ability to work independently as well as delivering within a team
• Strong commitment to putting students first, with a customer-service focus, a commitment to personal accountability and continuous improvement
• Comfortable with adapting to change, driving own professional development
• Demonstrate a commitment to promoting equality, diversity and inclusivity for staff and students

Desirable criteria * Experience in the use of databases, student records systems (such as SITS) and website content management systems

• Prior experience of working in a customer facing environment
• Experience of using virtual learning environments

Further informationTo apply, please register with the King’s College London application portal and complete your application online. Candidates should submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. Candidates must specifically address the essential criteria outlined in the Person Specification in their covering letter.

The selection process will include a panel interview and an assessment.We strongly encourage applications from underrepresented groups including those from Black, Asian and Minority Ethnic groups, the LGBTQI+ community, those who are neurodiverse and those with a disability.CompanyKing’s College London is one of the top 20 universities in the world and among the oldest in England. King’s has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.King’s has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.King’s has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.King’s College London and Guy’s and St Thomas’, King’s College Hospital and South London and Maudsley NHS Foundation Trusts are part of King’s Health Partners. King’s Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world’s leading research-led universities and three of London’s most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit: .King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at .Company info Mini-site Telephone +(44)02078365454 Location STRAND
LONDON
WC2R 2LS
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Expected salary

£32979 – 36396 per year

Location

London

Job date

Wed, 05 Jun 2024 23:18:46 GMT

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