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The resource is needed in order to increase the capabilities of CIE Italy in terms of assyline/bench production coordination, debugging and on-site installation service coordination. In addition, this resource will give his contribution improving the “assistance reply time” for already installed assyline/bench; in fact this resources will be available in short time for on-site visit in order to look on problems and establish a clear commitment with customer, proposing also immediate solutions. Key responsibility: • Provide technical guidance to ensure customer readiness and a smooth service implementation experience. • Participate in planning meetings with customers/vendors. • Ensure that all client questions and concerns are addressed and responded to in a professional, timely manner. • Manage internal and external documentation. • Willing to work in a team environment to support the in-house design and testing of automated material handling systems. • Assist with the development of departmental standards and implement cost saving initiatives. • Contribute towards creation and active role in validation of installation and service documentation along with education and training deliverables of the product .
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