Product Support Specialist (m/w/d) in Langenselbold, Germany

Job Title: Product Support Specialist (m/w/d)

Requisition ID: 223115BR

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Discover Impactful Work:

As a member of the service organization, you will work worldwide as an interface between product management, engineering, sales, and the quality and service departments. Working closely with Development, Engineering and Product Management, you will ensure that service staff have the latest technical documentation. You identify and support service training needs (for direct service and for distributors) and provide the vital expertise and documentation.)

A day in the Life:

• Technical clarification with internal or external departments (such as design and production) for various application areas.

• Preparation of information (such as product descriptions, technical information, FAQ, troubleshooting descriptions)

• Collaboration in cross-functional teams and projects

• Demonstrate, train and provide comprehensive mentorship to technicians worldwide

• Creation, development and improvement of global technical training

• Coordinate interpersonal and technical preparations of individual training projects as well as planning of due dates, resources and capacities

• Creation of learning content as well as review and correction of documentation, presentations and training materials

• Contribution in new development projects for product and spare parts

• Follow-up on achievements and project tasks, both internally and across departments

• Review and improve internal departmental processes

• Document and train process improvements

Keys to Success:

Education

• Completed technical college education, preferably in electronics, mechanical engineering or similar scientific field or comparable qualification

Experience

• technical understanding

• Very good written and spoken German and English skills

• Passion with media technology (e.g. video, photo creation and editing)

Knowledge, Skills, Abilities

• IT network and cloud knowledge

• Good computer skills, proficient in MS Office / MS 365, SharePoint and Databases

• preparedness to travel as needed

What we offer:

• Employment with an innovative, future-oriented organisation

• Outstanding career and development prospects

• Company pension scheme and other fringe benefits

• Exciting company culture which stands for integrity, intensity, involvement and innovation

If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.

At Thermo Fisher Scientific, each one of our 90,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.

Apply today! http://jobs.thermofisher.com

Agency notice!

Please note we are not interested in receiving unsolicited CVs from any personnel service providers. Should you choose to send us or upload any such candidate document they will not be acknowledged and will be deleted in line with our privacy policy.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.