Product Support Analyst I – Italian speaker

Job title:

Product Support Analyst I – Italian speaker

Company:

Sabre

Job description

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.Simply put, we connect people with moments that matter.Product Support AnalystWhat does our Team do?We assist travel agencies with the analysis, recreation, and resolution from simple to high complexity problems, follow up on incoming Cases serving as Frontline Support for customers hosted in the Sabre reservations system and using our broad portfolio of Solutions.We Provide Technical support through different communication channels using advanced software and diagnostic tools, as well as recommend best business practices to customers on the application usability and system maintenance.Act as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Showing a high sense of urgency for sensitive issues and ensuring the right level of communication is maintained with internal and external teams according to the appropriate defined KPI goals.We provide our customers (travel agents) with awesome customer service and we play a key part in building long-lasting relationships with them.IT Doesn’t always mean “to code”
Great place to work. Great place to grow!
For fresh graduates and those with years of experience.
For people interested in technology and for those with expertise in tourism.
We provide multi-skilled, multilingual, cross-functional support to our business partners.Job RequirementsRequired experience and skills:Professional fluency in written and spoken EnglishProfessional fluency in written and spoken skills in ItalianSpanish, German or French language would be a huge plusPolish language also would be a plusAbility to analyze and identify key problems and make decisions to solve issuesExcellent interpersonal and teamwork skillsAbility to provide customer support using available contact channels: phone, email, chatVery good computer skillsKnowledge of Microsoft Windows OS, knowledge of MAC OS will be valuedAbility to extend knowledge in the area of new technologies
GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be valuedAfter the training period, willingness to work in a hybrid mode (3 days per week from the office)Benefits:Paid time offYear-End-Break: enjoy additional fully paid days off during the last week of the yearFloating Holidays: use additional up to 2 days of paid time-off benefitPaid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choiceYour moneyMy Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport cardTax deduction: take the opportunity to claim deductible costs, reducing your income taxEmployee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State TreasuryBaby Bonus: benefit from one-time allowance on childbirth or adoptionSay Thanks program: collect points on recognition program and transfer them to wide variety of gifts and servicesHealth and wellnessLuxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional servicesForeign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med packageEmployee Assistance Program: find help in free, confidential program with a certified counselorMindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and moreLife insurance: sign up for free, high coverage life insurance programCareer developmentEnglish & Polish lessons: improve your language skills during lessons led by native speakersProfessional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessionsCertification and tuition reimbursementOur Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)And moreCar and bike parkingFun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as wellNo dress codeInnovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many moreAttractive Referral Bonus: earn $2500 USD for every hired referralSkills: Interpersonal Communication, Time Management, Customer Services, Ability to Work Under Pressure, Languages, Product Support. Employee Engagement, Oral Communications, Problem Resolution, Teamwork, Travel IndustryWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.Please note that only candidates who meet the minimum requirements will proceed in the selection process. #LI-Onsite#LI-AK1

Expected salary

Location

Kraków, małopolskie

Job date

Wed, 09 Oct 2024 05:47:48 GMT

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