Product Owner CRM&Client Service
Prada
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.JOB PURPOSEThe Product Owner – CRM & Client Service has the mission to drive the evolution of digital tools across the Group with the goal of driving a client centric approach across the organization. The role will be in charge of the development of projects, processes and tools to support the organization and will follow through with projects from ideation to design and development and its implementation and fine-tuning.RESPONSIBILITIES
KNOWLEDGE AND SKILLSSuccessful studies in business management or engineering3/4+ years’ experience working as Product Owner and/or Product Manager in cross functional teamsSolid background about CRM processes in terms of Clienteling and Client Service: design and backend integration patterns (4+ years of experience)Understanding of online transaction flows/user experiences, and experience in the payment industryConfidence with corporate application architectures and understanding of E2E processes in integrated system (e.g. client service engagement channels, marketing flows, customer engagement Store tasks, order provisioning lifecycle)Very good usage of AGILE and Waterfall project management toolsFamiliarity with Atlassian tools (Confluence, Jira)Familiarity with SCRUM, Agile or Design Sprint methodologiesExcellent interpersonal, communication, and written skillsAbility to maintain positive and healthy relationships with all project team membersAble to work independently taking ownership of assignments and seeking creative solutionsFlexible, adaptable to change, and able to multi task in a fast-paced diverse environmentFluency in English and Italian, knowledge of other languages represent a plus although not mandatoryProactive approachTeam worker
Milano
Fri, 11 Oct 2024 05:02:20 GMT
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