Product Manager – Chats and Support

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Now we are looking for a dedicated and motivated Product Manager for Chats and Support to join our team.

Tasks:

• • Evaluate and manage a backlog of ideas, identifying and prioritizing opportunities for development;
  • Conduct research and analyze user chat data, both quantitatively and qualitatively, to generate insights and develop ideas into actionable hypotheses for improving bot performance;
  • Collaborate with the development team, including backend, NLP, and mobile chat developers, to drive tasks from ideation through to release;
  • Partner with product analytics to assess the impact of completed projects and ensure alignment and effectiveness in project execution;
  • Present project outcomes, progress, and data-driven insights effectively to stakeholders and team members.

Requirements:

• • Minimum of 2 years of experience as a product manager with proven success in delivering impactful results;
  • Strong communication skills, with the ability to effectively collaborate with both business and technical stakeholders;
  • Proficiency in product analytics and data-driven decision-making;
  • Strong analytical skills, including systemic, structural, and critical thinking, with experience managing multiple systems;
  • Technical background with a solid understanding of system architecture, backend principles, and databases;
  • Experience working with machine learning (ML) applications;
  • Skilled in Agile project management, including writing requirements, managing backlogs, and meeting deadlines;
  • Proficiency in English at a B2 (Upper Intermediate) level or higher.

Currently, over 700 employees and service providers are stationed across its seven global offices located in the UK, Gibraltar, the UAE, the Bahamas, Australia, and the headquarters in Cyprus. By broadening its international presence, Quadcode presents a myriad of intriguing tasks and challenges for professionals like developers, market research analysts, and PR marketing specialists, among others.