Process Improvement Specialist, Amazon Shipping in Milan, MichiganItaly

Description

Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical challenges facing not just Amazon, but the entire industry.

Amazon Shipping is looking to hire a Business Analyst. In this new role you will support the Operations team by working with key data points, diving deep, spotting and analyzing trends, building business need for change and target areas to deliver the key goals within Amazon Shipping as well as directly supporting the operations team across ATS (Amazon Transportation Services) and AMZL (Amazon Logistics)

You will be a self-starter who is comfortable working with data and questioning the status quo to continuously improve our business. This role will require you to work closely with the operations team, understanding existing issues with data, working out how to improve, what data points can be developed and presented differently, sharing knowledge on new and existing processes, actively tracking trends and highlighting opportunities to improve the most important metrics. You will have solid analytical skills, and be an effective communicator, but most importantly you’ll be excited about putting our customers first.

This is a great opportunity to join an entrepreneurial business that is growing at an incredible pace. You will be part of the core team that will be handling the operations on the front line. You will also be contributing to the development of our operational product to deliver a world class customer experience.

You will have a true hands-on approach, operational inclination, good data skills and the ability to build and leverage relationships As this position involves regular interaction with multiple clients, you need to be comfortable communicating robustly at different level whilst also working directly with various functional teams and people at all levels of the organization across the Amazon business.

Basic Qualifications

• A completed Bachelor’s Degree from an accredited university.

• Accredited experience in a Business Analyst or similar role.

• Proficient level of Microsoft office, SQL and Visual Basic.

• Experience with performance metrics/KPIs and process improvement.

Preferred Qualifications

• Knowledge or experience with Tableau and Power BI.

• Fluent in English and Italian (written and spoken)

• Solid analytical skills

• Flexibility to work remotely.

• Customer focus and professional demeanor.

• Organizational skill and an operations mindset.

• A work ethic based on a solid desire to exceed expectations.

• Experience of working within logistics, transportation or parcels environment.

• Ability to work with limited supervision and report to a remote manager Display solid judgement on when to escalate problems, especially when dealing with ambiguity

• Willing to engage in productive conflict resolution with key partners

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.