Principal Product Manager (m/f/x) – Site Reliability Engineering in Vienna, Austria

Company Description

We are a passionate and open-minded group of software enthusiasts, and together, we are global market leader in software intelligence. By providing actionable data on how applications are performing in real-time—for example, crash reporting, server-side tracking, root-cause analysis to name a few—our full-stack monitoring platform helps our customers anticipate and resolve their software issues.

As a leading solution in that area, we aim to be the best-in-class and innovative SaaS company for the most significant enterprise globally, including highly regulated sectors like government, healthcare, financial services, or energy.

Job Description

We are a passionate and open-minded group of software enthusiasts, and together, we are global market leaders in software intelligence. By providing actionable data on how applications are performing in real-time—for example, crash reporting, server-side tracking, root-cause analysis to name a few—our full-stack monitoring platform helps our customers anticipate and resolve their software issues. Therefore, it is mission-critical for our customers that Dynatrace provides the best-in-class reliability, Service Level Objectives (SLOs), and Service Level Indicators (SLIs).

Your role at Dynatrace

• Develop and implement a clear vision for our SRE initiatives, aligning with the overall business objectives.

• Set and track reliability goals by establishing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to measure and improve system reliability to ensure the team is working towards measurable goals.

• Work closely with architects and SRE engineers to translate business requirements into technical solutions.

• Create, drive, and maintain the SRE roadmap with a Minimum Viable Product (MVP) scope.

• Negotiate contracts and manage relationships with internal and external vendors providing SRE tools or services. This includes Dynatrace, where we, the SRE team, are our product’s most critical Customer Zero.

• Apply customer- and user-centric thinking to define the target audience, use cases, needs, and pain points.

Qualifications

• 7+ years’ hands-on SRE experience in a SaaS environment (check alerts and incidents, incident response, capacity planning, automation and tooling, on-call duties, post-mortem analysis, etc.).

• 3+ years of experience leading a SRE team or a product owner/product management experience in an agile software product environment.

• Passionate about pushing the limits to operate a vast SaaS solution reliable and performant at scale!

• Strong interest and understanding of technical topics such as Software Intelligence, Cloud Technologies, Artificial Intelligence, Application Security, SaaS Software, …  

Additional Information

What’s in it for you? 

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.  

• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.  

• Working models that offer you the flexibility you need, ranging from remote options to hybrid ones combining home and in-office work.  

• A team that thinks outside the box welcomes unconventional ideas, and pushes boundaries.   

• An environment that fosters innovation, enables creative collaboration, and allows you to grow.  

• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.   

• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all  

• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.    

• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.  If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.