Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.
We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.
Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world.
Pricing and Tenders Coordinator – Nordics – 12 months fixed term contract
At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.
Purpose Statement
The core objective of this role is to support the Customer Services Manager to maintain the goals and objectives of the department.
Key Responsibilities
-Able to describe/convince in terms the customer can understand, the features, benefits and business value of the product solutions elected.
-Demonstrates knowledge of current industry trends or information relevant to Boston Scientific business.
-Understands anatomy and can identify/describe the functions of all structures.
-Articulates an excellent understanding of clinical applications relevant to Boston Scientific products.
-Understands resources available for Competitor Product information and industry trends.
-Conversant with manufacturing processes and quality procedures in order to answer questions from the customer.
-Takes independent action to develop service improvement programs with the customer (in conjunction with department and divisional needs).
-Fully knowledgeable in the company’s policies, procedures and practices.
-Expert level of capability with SAP and other software packages.
-Effectively identifies additional sales/service opportunities derived from regular contacts with customers.
-Actively problem solves with customers towards winning solutions.
-Builds strong customer relationships and encourages open discussions which contribute to continuous improvement opportunities.
-Develops relationships with internal customers to maintain critical communication processes.
-Delivers customer and company expectations within agreed time frames.
-Calls smaller customers and initiates discussions on product offers.
-Maintains and develops the relationships with established customer accounts towards the achievement of customer service excellence.
-Fully understands the logistic requirements of the customer in terms of delivery/procurement policy, consignment stock etceteras.
-Demonstrates strong preparation skills in dealing with customer accounts.
-Monitors customer satisfaction and reports on issues.
-As interface to Customers and Sales Representative has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed, thereby demonstrating high commitment to Quality in all interactions and behaviors. Act as needed to support and facilitate any field corrective action related his/her scope.
-Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific.
-Quality System
What are we looking for in you?
-A passion for innovation and a want to learn and develop
-Hunger to succeed and excel
-Growth mentality
-Patient empathy and focus
What we can offer to you:
-Attractive benefits package
-Inspirational colleagues & culture
-Fast Growing and innovative environment
-A team-oriented company culture
-International opportunities
-Excellent training/development programmes
Learn more about our benefits here =- EMEA secure.bscbenefitsconnect/europe/
– #LI-Hybrid
We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Requisition ID: 598501
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you and look forward to connecting with you!
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