Prácticas Service Cloud CRM
Barceló Hotel Group
Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world’s major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the “Best Hotel Management Company in the World” award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:Royal Hideaway Luxury Hotels & ResortsBarceló Hotels & ResortsOccidental Hotels & ResortsAllegro HotelsAll of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!What will you do?Sus principales responsabilidades serán las de apoyar el equipo de Service Cloud & CTI en su labor diaria de gestión y mantenimiento de las actuales soluciones tecnológicas las cuales son explotadas por los diferentes Call Centers y áreas de la compañía.Tendrá la oportunidad de unirse a un proyecto estratégico de la compañía que tiene el objetivo de ofrecer un valor diferencial para mejorar la experiencia del cliente a través de la automatización y atención con herramientas como Salesforce Service Cloud, Talkdesk, BeBot + Inbenta, entre otras.La persona seleccionada dará apoyo en el área de Service Cloud en las siguientes funciones:
What are we looking for?
Buscamos una persona responsable y organizada, con ganas e ilusión de trabajar y de desarrollar una carrera sólida, con los siguientes requisitos:HABILIDADES:
Your benefits:*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.
*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schoolsContract type: Becario (Fixed Term)
Mallorca, Baleares
Sat, 23 Nov 2024 05:01:55 GMT
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