Prácticas Service Cloud CRM

Job title:

Prácticas Service Cloud CRM

Company:

Barceló Hotel Group

Job description

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world’s major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the “Best Hotel Management Company in the World” award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:Royal Hideaway Luxury Hotels & ResortsBarceló Hotels & ResortsOccidental Hotels & ResortsAllegro HotelsAll of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!What will you do?Sus principales responsabilidades serán las de apoyar el equipo de Service Cloud & CTI en su labor diaria de gestión y mantenimiento de las actuales soluciones tecnológicas las cuales son explotadas por los diferentes Call Centers y áreas de la compañía.Tendrá la oportunidad de unirse a un proyecto estratégico de la compañía que tiene el objetivo de ofrecer un valor diferencial para mejorar la experiencia del cliente a través de la automatización y atención con herramientas como Salesforce Service Cloud, Talkdesk, BeBot + Inbenta, entre otras.La persona seleccionada dará apoyo en el área de Service Cloud en las siguientes funciones:

• Gestionar casos asignados a nuestra área los cuales se deberán trabajar con diferentes departamentos para su resolución a través de la herramienta de Salesforce Service Cloud.
• Revisar respuestas de los clientes a las newsletters y posterior feedback a Marketing Cloud.
• Dar soporte a las dudas de los hoteles y diferentes áreas de Digital Business en los casos de Salesforce Service Cloud.
• Realizar una auditoria calidad atención al cliente a través de la herramienta Salesforce Service Cloud.
• Apoyar en la operativa y gestión diaria del equipo de Service Cloud tanto en la herramienta de Salesforce Service Cloud como en la herramienta de CTI Talkdesk.
• Mantener el correcto funcionamiento de la herramienta de chatbot BeBot + Inbenta.
• Gestionar el reporte con el equipo de IT para la mejora continua de nuestra área vía JIRA.

What are we looking for?Buscamos una persona responsable y organizada, con ganas e ilusión de trabajar y de desarrollar una carrera sólida, con los siguientes requisitos:

• Formación: Estudiante de último año Grado de ADE, Economía, Turismo, Marketing, así como dobles grados de estos anteriormente mencionados.
• Experiencia: No requerida
• Idiomas: Inglés Alto
• Se valorarán conocimientos en: Marketing Digital, gestión de atención al cliente y herramientas del paquete de Microsoft Office.

HABILIDADES:

• Motivación
• Gestión de tiempo orientada a las tareas propuestas
• Capacidad organizativa y entendimiento de prioridades sobre las tareas propuestas
• Interacción personal y comunicación en plan team work con restantes elementos del equipo CRM & Customer Intelligence.
• Fast Learning

Your benefits:*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

• Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.

• We understand that a committed and experienced team is essential for growth. That’s why we have specific career plans available in different areas of the company, which you can join.

*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.

• We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schoolsContract type: Becario (Fixed Term)

Expected salary

Location

Mallorca, Baleares

Job date

Sat, 23 Nov 2024 05:01:55 GMT

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