Polish & Lithuanian Speaking Service Coordinator

Job title:

Polish & Lithuanian Speaking Service Coordinator

Company:

Cross Border Talents

Job description

Are you enthusiastic about delivering exceptional customer service and have an interest in the automotive sector? Are you fluent in Polish and Lithuanian? If you’re searching for a stimulating role in a global setting with flexible work options, this opportunity might be perfect for you! We are looking for a Service Coordinator to join our team in Ghent, Belgium, where you’ll support operations for the Polish- and Lithuanian-speaking markets.About Us:We are a prominent player in the automotive industry, renowned for our innovative solutions and outstanding customer service across Europe. Our Ghent office functions as a key center for managing service coordination, focusing particularly on customer relations in Poland and Lithuania. As our company continues to expand, we are eager to grow our team with dedicated professionals who will help us maintain our high standards of service excellence.Position Overview:In the role of Service Coordinator, you will be the main point of contact for our Polish- and Lithuanian-speaking clients. You will handle service inquiries, coordinate repair and maintenance schedules, and ensure smooth communication between customers, dealerships, and internal teams. Your role will be crucial in upholding customer satisfaction and ensuring efficient service delivery.This is a hybrid position, offering you the flexibility to work 2 days in the office in Ghent and 3 days remotely, allowing you to balance flexibility with the benefits of in-person teamwork and collaboration.Key Responsibilities:

• Manage service inquiries from Polish- and Lithuanian-speaking customers, including responding to requests, scheduling appointments, and addressing any issues or complaints.
• Coordinate repairs, maintenance, and service schedules between customers and dealerships.
• Maintain clear and consistent communication between all parties involved, ensuring everyone is kept up-to-date.
• Track and manage the progress of service requests, ensuring they are resolved promptly and that customers are satisfied.
• Follow up with customers post-service to confirm their satisfaction and resolve any additional concerns.
• Escalate complex issues to the appropriate internal teams for resolution.
• Provide regular updates to customers regarding the status of their service requests.
• Keep precise records of customer interactions, service histories, and feedback in the CRM system.
• Collaborate with internal teams to enhance service processes based on customer feedback.

Qualifications:

• Fluency in Polish and Lithuanian (both written and spoken) is required.
• Experience in customer service, service coordination, or a similar role is highly desirable.
• Strong communication and interpersonal skills, with a focus on delivering outstanding customer experiences.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Interest or experience in the automotive industry is a plus, though not essential.
• Proficiency in CRM systems and general office software (Microsoft Office: Word, Excel, Outlook).
• Excellent organizational skills, attention to detail, and the ability to work independently as well as part of a team.

What We Offer:

• Hybrid work arrangement: Work 2 days in the office and 3 days remotely to maintain a good work-life balance.
• Relocation support: Assistance with relocation, including accommodation in Ghent, for candidates moving from abroad.
• A competitive salary with opportunities for career development in a rapidly growing international company.
• Comprehensive health and life insurance benefits to support your well-being.
• Access to training and professional development programs to enhance your skills and advance your career.
• A supportive, team-oriented environment with regular team-building activities and a diverse, international team.

Why Join Us?This role offers a fantastic chance to apply your Polish and Lithuanian language skills in a meaningful position within the automotive industry. You’ll enjoy the flexibility of a hybrid work setup, the opportunity to collaborate with a multicultural team, and the chance to advance your career with a company that values innovation and customer satisfaction. Living and working in Ghent, Belgium, you’ll experience a high quality of life in a city celebrated for its cultural richness and vibrant atmosphere.

Expected salary

Location

Gand, Flandre-Orientale

Job date

Sat, 05 Apr 2025 22:24:42 GMT

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