Photocopier Field Service Engineer – South East

Location:

Chelmsford (CM2) – Essex, South East, United Kingdom

Salary:

£30000 – £35000 per annum + car / pension / training

Type:

Permanent

Main Industry:

Search Engineering Jobs

Other Industries & Skills:

Machinery Service & Maintenance

Advertiser:

Concept Resourcing

Job ID:

130660250

Posted On:

16 June 2024

ROLE : Photocopier Field Service Engineer
PACKAGE: up to GBP35,000 + car , fuel card , neg holidays ,pension etc

CLIENT

An Managed Print specialist supplying products, services and leading-edge IT solutions covering areas within the South East – Essex / Home Counties / London

JOB OVERVIEW

Concept are currently recruiting for an experienced Photocopier / MFD Engineer within the office equipment and managed print services industry due to expansion of the service team.

KEY TASKS

* To service, repair and maintain photocopiers, and MFDs/MFPs
* Ensure all visits are completed in accordance with call control and SLA
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintain records and paperwork as directed by management
* Providing exceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Software problem solving.
* Installation of hardware, movement of hardware.
* Regular contact with call schedulers.

ESSENTIAL SKILLS AND EXPERIANCE

* To service, repair and maintain Photocopier / MFDs
* Ensure all visits are completed in accordance with call control
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintain records and paperwork as directed by management
* Providing exceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Software problem solving
* Installation of hardware, movement of hardware.
* Regular contact with call schedulers
* Attend Monthly / Quarterly Service review meetings as required
* Carry out Pro-Active maintenance visits across the estate as required
* Assist Pro-Active consumables team / customers as required

DESIRED SKILLS AND ABILITIES

* Knowledge on Papercut or Uniflow
* Broad experience of IT services across a range of organization’s including Private and Public Sector.
* Enthusiasm and willingness to learn and be accredited in emerging technologies.
* Commitment to Mission, Vision and Values.
* To consider the customer’s visibility and requirements of our services.
* Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
* Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
* Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
* Execute tasks and record efficiently to enable timely billing.

Apply Now!
Apply via this advert or alternately, call Nikki Foxall on # 058 659

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