Pega Application Support Specialist @ emagine Sp. Z o.o

Job title:

Pega Application Support Specialist @ emagine Sp. Z o.o

Company:

emagine

Job description

• Experience: 3-5 years of experience in Pega application support, including hands-on experience in monitoring, debugging, and troubleshooting.
• Certification: Pega Certified System Architect (CSA) is preferred.
• Technical Skills:

• Proficient in monitoring Pega applications and performing log analysis for troubleshooting and debugging.
• Experience in accepting and analyzing support tickets and executing root cause analysis as part of problem management.
• Ability to perform application changes and deployments using Pega Deployment Manager.
• ITIL Certification: ITIL certification is preferred. If not currently certified, candidates must be willing to complete the ITIL Foundation exam within 6 months of the start date.

Nice to Have:

• Experience working in pre-production and production environments, handling complex technical issues.
• Familiarity with agile methodologies and experience working in a BizDevOps setup.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Proactive approach to learning and adapting to new technologies and processes.

Project information
Industry: BankingLocation: hybrid model 1x/week in the office in ŁódźRemuneration: up to 135 pln/h net+vatType of contract: B2BLanguages: English and PolishJob Description:We are seeking a skilled Pega Application Support Specialist to join our team, working in an agile environment in close collaboration with the rest of the project team (BizDevOps). The primary responsibilities include handling incidents and problem tickets, mitigating vulnerabilities, monitoring applications, and deploying new releases. ,[Incident and Problem Management: Manage, analyze, and resolve incidents and problem tickets in a timely manner to ensure minimal disruption to business operations., Vulnerability Mitigation: Identify and address vulnerabilities within the Pega application to ensure system security and compliance., Application Monitoring: Monitor the performance and health of Pega applications to ensure optimal functioning and prompt identification of any issues., Deployment Management: Facilitate the deployment of new releases and changes through the Pega Deployment Manager, ensuring smooth transitions and minimal impact on production., Collaboration: Work closely with cross-functional teams, including Business, Development, and Operations (BizDevOps), to align support activities with project goals.] Requirements: Pega, ITIL, ITIL certificate, Analytical skills, Problem-solving skills, CSA, Agile, BizDevOps Tools: Jira, Agile, Scrum. Additionally: Sport Subscription, Private healthcare, Integration events.

Expected salary

Location

Łódź, łódzkie

Job date

Sat, 28 Sep 2024 22:30:00 GMT

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