Patient Support Representative with Dutch, German and English

Job title:

Patient Support Representative with Dutch, German and English

Company:

Medtronic

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the Life Make an impact on patient’s lives as a full-time service-oriented Patient Support Representative. You will support our Cardiac Rhythm Management (CRM), Cardiovascular Diagnostics and Services (CDS) products and applications, with a focus on consulting with patients, as well as health care professionals and Medtronic field personnel. Our vision is together, we will transform the lives of people with cardiac arrhythmias and heart failure. Make an impact on thousands of patients lives by becoming part of our Patient Contact Centre team. We are here to offer non-clinical support to people who are using any products from our wide, innovative portfolio consisting of cardiac implanted devices as well as hardware or app-based patient monitoring solutions. We are based in the Netherlands but interact with patients from all over the continent. Our motivation is to be a trusted partner in personalizing remote patient care. We take pride and gratitude in going above and beyond by helping patients, making them feel heard, more comfortable, and valued. Whilst taking calls will be your main responsibility, this is far from your typical call center job. We focus on making sure that our work results in good quality care for our patients, and not in reaching a certain number of calls per day. This is why the job is bringing fulfilment to your colleagues today.So, what are the patients calling us about? We work with people who have a cardiac device implanted in their body, or their relatives/caregivers. We educate and help with a broad variety of questions they might have and with the set-up of personalized remote monitoring systems. A constant is the continuous evolution over time of the service we offer, and the products used. We work on activities that will make us function better as a team. Anyone who sees an opportunity for improvement is invited to speak up. Calmer periods during the day give the opportunity to work on bigger or smaller projects, giving you an opportunity to show or learn preferred skills.Responsibilities may include the following and other duties may be assigned:

• You will be a trusted partner, educating and answering first level technical and lifestyle-related questions to our patients mostly via the phone
• In cases where a resolution cannot be provided on the spot, escalating to second level technical staff and follow the case to make sure it gets resolved
• Making sure that the information about the call you have received is logged properly in our system. This is done according to the regulations and quality requirements that apply to a medical device company such as Medtronic
• Maintaining an up-to-date knowledge on our products and therapies. You will receive coaching and trainings to do this, yet we expect that you take your responsibility to learn and apply new knowledge very seriously
• Contributing to the goals we set to improve as a department, as well as for your own personal growth
• We work mainly during typical office hours; however, our work schedule may need to reflect that we are supporting patients in different European countries

Required Knowledge and Experience:

• Excellent communication skills via phone in Dutch, German and English
• Solid empathic and people skills
• Positive, culturally sensitive attitude, patience and analytical problem-solving skills
• Computer and tech savviness
• Ability to quickly learn new technologies and applications and use MS Office
• You thrive being part of a close-knit and diverse team

Background in providing patient support, experience in service focused areas and work experience in a contact center or technical support are considered advantages for this role.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity

Expected salary

Location

Heerlen, Limburg

Job date

Tue, 17 Dec 2024 04:03:40 GMT

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