Pathways Leadership Internship Italy, Customer Fulfillment in Virtual Location – Italy, Italy

Description

At Amazon, we’re working to be the most customer-centric company on Earth. To get there, we are looking for Amazon’s next generation of Senior Managers to join the Pathways Leadership Program in Amazon Operations.

The Pathways Leadership Internship is a 10-12-week full-time Internship in our operations network for enrolled MBA or PhD with 3 to 10 years of experience in a complex role. You will be given a business-critical challenge to find a solution for as well as gaining practical experience of being a leader of large teams. Your internship will conclude by presenting an innovative solution to senior management based on your observations, hands on involvement and analytical research within operations. Upon completion of the internship program, your performance will be evaluated. Your performance evaluation, along with role availability, will determine your opportunity to join the full-time Pathways program in 2026.

About the Pathways Program

Pathways is a three-year program designed to rapidly develop experienced MBA and PhD graduates with the skills needed to be Amazons next Senior Operations Managers and beyond. This is the opportunity to chart your own course. Pathway’s members are highly visible to senior leadership through an exclusive mentoring network. They have flexibility with changing roles, sites and geographies. Through a series of intense, progressively challenging opportunities in our best in class operations network, we will stretch your leadership capacity to its full potential. The business lessons you learn and credibility you develop will set you up for accelerated career growth and prepare you for future leadership opportunities within Amazon Operations and beyond.

Your development in the Pathways Program (if you join us full time after the internship)

Step 1:

Extended onboarding as an Area Manager (front line leader) until you successfully managed your first peak holiday season. Learn about Amazon Operations from A to Z and lead a team of 50-100 people.

Step 2:

Once onboarded, you progress into your role as Operations Manager and will gain experience in leading other managers and approx. 400 team members. Drive improvements in operational processes by working cross-functionally with Amazon technology- and engineering teams.

Step 3:

Promote to a Senior Operations Manager where you will lead through others to execute regional or network wide initiatives. With your promotion you will graduate from the Pathways Program but continue to have access to important mentoring resources.

For more information about this Program, please explore https://amazon.jobs/content/en-gb/career-programs/university-ops/pathways-europe

Key job responsibilities

Responsibilities include, but are not limited to:

• Lead continuous improvement projects which could impact safety, productivity, quality and most importantly customer experience

• Develop standard operating procedures

• Direct accountability for setting and meeting operational goals

• Scope and design standardized concepts

• Shadow leaders across operations to learn what it takes to be a manager at Amazon

• With support from management, lead large teams across different shifts

• Learn how leaders conduct weekly business reviews for their sites and support them in the preparation of business reviews

• Collaborate with senior management and support teams, which may include Safety, Engineering, Loss Prevention, Quality Assurance and Human Resources, to develop plans to meet business objectives

A day in the life

This role is based in one of our warehouses. Your recruiter will discuss locations options during the application process. For a visual insight into how our networks operate, please join us on a video tour through one of our fulfillment centers: https://www.amazontours.com/it/

Benefits can vary by location including but are not limited to:

• A relocation package

• An Employee Discount Code

• Family care benefits

• Life insurance

• Employee Assistance Program providing free confidential support encompassing mental health, life events, everyday living and financial matters

• Medical Benefits abroad when embarking on international business travel

• Affinity Groups to build communities and bring employees together across the world (read more on https://www.aboutamazon.com/affinity-groups)

Basic Qualifications

You need to meet 100% of these requirements to apply for a position at Amazon.

• Currently enrolled in an MBA or graduate January 2025 onwards and available for 10-12 weeks between June and October to work full time

• Between 3 and 10 years of complex professional experience (excluding internships and work studies) with responsibility for project management and delivery

• Very good command of English and local language to the country you are applying to (CEFR B2)

• Flexible to work in non-traditional shift patterns, which may include nights and weekends

• Open to relocate within the country you have applied to work within

• Analytical skills and sound business judgment

• Delivered complex projects, where you have been required to engage teams and leadership to deliver on business initiatives or goals.

Preferred Qualifications

• You have professional experience in engineering, management, logistics, manufacturing, science or any other STEM field

• Demonstrable decision-making skills, enabling you to use sound reasoning as and when required

• Direct management experience for employees and their performance

• Previous experience in setting, monitoring and improving KPIs or similar metrics

• Successful track record in supporting internal or external customers

• Exceptional interpersonal and communication skills (both written and verbal)

• Knowledge of Lean, Six Sigma or Kaizen techniques and methodologies

Our Pathways internship program requires a minimum of 10 working weeks between beginning of June and beginning of September. If it is not possible for you to obtain your visa/work permit maximum one week before your Day 1 with us, we may have no other choice than cancelling your internship under this program for the agreed cycle, but we will endeavor you the opportunity to re-interview for another internship or even for a permanent Amazon job in 2026, subject to availability.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.