Partner Success Manager

Job title:

Partner Success Manager

Company:

Cornerstone OnDemand

Job description

We’re looking for aPartner Success Manager This role is Remote, PolandThe Partner Success Manager is responsible for the success of our Service Partner ecosystem to deliver an exceptional services and support experience to our Cornerstone customers. You will be a key team member by advocating for our Partners, while ensuring Cornerstone expectations are met through the customer journey. In this role, you will manage and measure the success and opportunities within the ecosystem at the Partner Practice and resource level.In This Role You Will:

• Build and manage 1:1 relationships with strategic partners and conduct regular check-ins and live business reviews to stay up to date on partner’s needs, goals, and challenges.
• Understand potential gaps in knowledge and expertise, partnering with our Global Services Enablement team to create development plans.
• Develop and manage Partner tiering structure to adequately support Partner growth by developing a deep understanding of individual Partner hierarchy and org structure.
• Expert knowledge of the sales, services, support offerings each Partner provides.
• Promote Cornerstone’s products and capabilities and offer helpful strategies to achieve their business goals.
• Closely collaborate with Global Services leadership to align on the right Service Partner match for each prospective deal.
• Effectively manage Partner certifications, release readiness and compliance across the ecosystem.
• Monitor best practices and ensure Partners are efficiently following Cornerstone processes.
• Drive partner’s satisfaction and act as a trusted advisor by serving as an escalation point to resolve roadblocks.
• Support onboarding of new Partner practices through the launch of first Cornerstone Customer engagement.
• Connect Partner resources with the right education, programs and resources to ensure success across practices.
• Participate in regular meeting cadences with Partner Leadership and internal Leadership
• Provide Services Win Stories back to Alliances for field engagement and business development.
• Drive survey strategy to capture internal and external feedback quantitatively and qualitatively.
• Manage continuous feedback loop with customers, partners and internal stakeholders.
• Monitor and document partner engagements within our customer base on a quarterly basis.
• Collaborate with global cross functional teams, Sales, Alliances and regional Partner Success Managers.

You’ve Got What It Takes If You Have:

• Bachelor’s degree in Business, Project Management, or a related field.
• 3+ year of customer and/or partner facing, professional services, and technology experience.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal abilities.
• Detail-oriented mindset with a commitment to delivering high-quality results.
• Adaptability and willingness to learn in a fast-paced environment.

Extra Dose of Awesome If You Have:

• Willingness to travel as needed to meet with partners and attend industry events.
• Fluency in an additional language (French, German, Spanish, Italian)

Our Culture:Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.Who We Are:Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.Total Rewards:At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work – tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 138500 – 221600 PLN.Check us out on , , , and !#LI-CG1

Expected salary

Location

Polska

Job date

Fri, 18 Oct 2024 06:48:42 GMT

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