Part Time Agent, Operations – France CDG in Paris, France

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job

The job is a member of the Paris Charles de Gaulle Airport Team. This position will be responsible to support a group of Lead Agents in delivering and ensuring full compliance with the American Airlines Customer Service and Ramp manual in the Operations, Ramp and Cabin Service areas.

On a day-to-day basis, you will report into and take instruction from the Lead Agents in Customers Services.

What you’ll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

OPERATIONS:

• Compute and input information for all areas of weight and balance

• Liaise with local and system departments (Check-In, Gate, Ramp, Maintenance, Cargo)

• Coordinate with Integrated Operations Control (IOC), dispatch and central loads, as well as Crew Tracking to effect daily safe and on-time operations of station

• Obtain pertinent information to on-time operations

• Ensure that necessary information is disseminated to all operating departments

• Plan and coordinate Ramp activities such as loading/offloading functions

• Brief and prepare cockpit crews with meteorological conditions, NOTAMS, departure flight plan and flight folders

• Liaise with local contractors (fuelers, loaders, caterers, cleaners, drivers, security department) in order to communicate accurate information in a timely manner

• Liaise with airports authorities regarding Local ATC, slot messages, deicing, gate and aircraft stand information and communicate with crew members through VHF radio

RAMP:

• Carrie out the loading and unloading of passenger baggage, mail and cargo from aircraft and ensure activity is performed correctly in a timely manner

• Perform aircraft marshalling and ensure ramp handling agents perform appropriate safety procedures

• Perform a pre-arrival and departure check of the ramp for FOD and a visual aircraft inspection at arrival and at departure time to prevent undeclared damages.

• Assist in container inventory

• Prepare loading plans, update Auto Notoc Dangerous goods, performs aircraft fueling, compute loading with Ramplink

• Check and authorize loading of Cargo, mail and baggage in accordance with AA standards in terms of ULD serviceability and dangerous goods acceptance

• Responsible for the safety and security of equipment in the park area

• Perform Aircraft towing as a qualified brake rider and be capable of handling appropriate radio com with ATC

• Perform headsets operator departure

• Provide baggage reconciliation and trace transfer passenger baggage, using QIK, Prime and Nettracer

• Investigate ‘rush bags’ and use baggage tracing systems to monitor status

• Work with Security Lead Agents to reconcile ‘uncleared’ bags to ensure the flight departs on time with all bags onboard

CABIN SERVICE:

• Oversee cabin service activities, liaise with cleaners, caterers, gate agents, maintenance and flight attendants to ensure cabin cleanliness and boarding time are in accordance with standards

• Perform Jet bridge operation

• Able to perform all other ramp activities

• Tackle any issues relating to stock or supplies to ensure that the best possible service is available to our customers

All you’ll need for success

Minimum Qualifications- Education & Prior Job Experience

• Excellent interpersonal skills

• Independent judgment and decision-making abilities

• Ability to work under pressure

• Ability to handle multiple tasks simultaneously

• Be reliable

• Be an excellent communicator and effective listener

• Ability to work with minimum supervision

• Be extremely flexible

• Have strong working knowledge of SABRE

• Be willing to work in a shift environment (including weekends, bank and public holidays)

• Be able to communicate effectively in both spoken and written English and French

• Be a representative of the company at all times

• A well-groomed appearance & adhere to the uniform standards at all times

• Be reliable, punctual and proactive

• Comply with all AA policies and procedures

• Be willing and able to successfully complete all relevant training

Preferred Qualifications- Education & Prior Job Experience

• Computer knowledge including Microsoft Word, Excel and email

• Prior customer service experience would be an advantage

• Prior airport experience would be an advantage

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.