Outpatient Supervisor – Hoxton Diagnostic Hub

Moorfields Eye Hospital NHS Foundation Trust


Outpatient Supervisor – Hoxton Diagnostic Hub Job Brief

We have a vacancy of Outpatient Supervisor – Hoxton Diagnostic Hub in our company, Moorfields Eye Hospital NHS Foundation Trust. This vacancy is based in London N1. Please go through the job detail mentioned below.

Position Title: Outpatient Supervisor – Hoxton Diagnostic Hub Job
Company: Moorfields Eye Hospital NHS Foundation Trust
Work Type: Full Time
City of work: London N1
Last Date to Apply:
URL Expiry: 2023-03-25
Posted on: https://vacanciesineu.com

Outpatient Supervisor – Hoxton Diagnostic Hub Job Detail

An exciting opportunity has arisen within the Hoxton Diagnostic Hub.

We are looking to recruit an Outpatient Supervisor full time who will oversee Virtual Clinical Services for Glaucoma and Medical Retina directly managing 3 Band 3 clinic coordinators. The supervisor will be responsible for the day to day running of these services ensuring smooth running.

The post will require management of daily clinics ensuring these are within profiles. Key performance indicators are being met whilst ensuring all clinics are actioned

The post also focuses on managing a team, this will include conducting appraisals, weekly 1:1s, leading team meetings, managing sickness and lateness.

You will be an integral member of the multidisciplinary team and will provide leadership to the administrative and clerical team.

You will have the ability to work independently as well as part of a multi-disciplinary team. You will be a key member of staff and will be integral to the success of the hospital, thanks to your interactions with both clinical staff and patients. You will manage a team of outpatient clinic coordinators, ensuring that excellent customer service is provided to our patients, and key performance indicators are met.

We are looking for a motivated, enthusiastic person who will adhere to the trust values of caring, organised, excellent and inclusive. In return we can offer training and development, a friendly working environment and high levels of work satisfaction. Alongside all this, there are excellent opportunities for progression within the Trust.


This post will be subject to a probationary period of 6 months.

During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed. The probationary period be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side.

Moorefield’s is the leading provider of eye health services in the UK and a world-class centre of excellence for ophthalmic research and education. We have a reputation, developed over two centuries, for providing the highest quality of ophthalmic care.

Our 2,300 staff are committed to sustaining and building on our pioneering legacy and ensuring we remain at the cutting edge of developments in ophthalmology. If you join us, you will be joining our mission to be the leading international centre in the care and treatment of people with eye disorders, driven by excellence in research and education.

As well as doctors and nurses, we employ people in a wide range of careers related to eyes – optometrists, orthoptists, dispensing opticians, and technicians – as well as back office staff in administration, finance, HR and IT.

We have great career development opportunities for staff at all levels, and a range of attractive benefits that include eye care, generous holidays, and an excellent pension scheme.

To have overall management responsibility for any delegated members of the administrative staff, providing leadership and support and ensuring that they are managed in line with the Trust, this includes managing sickness, disciplinary and performance issues for direct reports.

Co-ordinate the work of outpatient clinic co-ordinators on a day to day basis, agreeing priorities with the Assistant Service Manager/ Senior Technician as needed.

Co-ordinate and authorise annual leave requests from outpatient clinic co-ordinators, ensuring sufficient cover for clinics and other outpatient services.

Supervise outpatient clinic co-ordinators within the clerical team, providing support, guidance and training as required.

Monitor and manage sickness / absence within the clerical team according to trust policy, seeking advice from HR and the assistant clinic manager where necessary.

Act as a resource for dealing with immediate problems from outpatient clinic co-ordinators, informing and escalating to the Assistant Service Manager as appropriate.

Deputise for Assitant Service Manager at meetings / duties as and when required.

Co-ordinate training of new and existing outpatient clinic co-ordinators in order to ensure that outpatient staff are equipped with the skills and knowledge required to undertake their roles, as well as help them access development opportunities.

To support outpatient clinic co-ordinators to deliver excellent customer service to patients and to maintain data quality on PAS.

To work with the assistant clinic manager and clinic manager to ensure that Key Performance Indicators are met for the service.

Liaise closely with the booking centre and contact centre to resolve patient queries and ensure that new appointment bookings are made in accordance with agreed clinic profiles and within RTT breach guidelines.

Clinic management:

To manage designated clinics in line with agreed clinic profiles, reducing over-booking and ensuring that patient numbers are adjusted to clinician

To liaise with the responsible clinician to provide regular updates regarding the status of their clinic profiles, in an agreed manner.

To use a variety of systems to monitor clinics and clinicians e.g. PAS, safe staffing

To provide a high standard reception service and general administrative support to designated outpatient clinics, being a first point of contact to patients,

To identify all patient AIS requirements and record the data accurately on the Trust’s electronic systems.

Ensure clinic digital screens and whiteboards are updated with the correct and most recent data.

Accurately record the patient’s attendance in clinic and time of appointment.

Record outpatient outcomes updating Referral To Treatment (RTT) status, and where appropriate, outpatient procedure coding promptly for every patient.

To book and reschedule appointments as required including the booking of appointments for diagnostic purposes in liaison with the appropriate departments, including the booking centre and the call centre.

Ensure follow up appointments are booked according to agreed Key Performance Indicators and in line with treatment plans.

Direct Apply

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