Ordertaker

Job Description

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We are looking for a passionate Ordertaker to join our team at Rosewood Schloss Fuschl. You will be providing exceptional, personalized service by accurately taking and processing guest orders for in-room dining. This role ensures that all requests are handled promptly and professionally.

Key expectations:

• Answer all incoming calls promptly and courteously, maintaining a calm and clear tone
• Demonstrate anticipatory service by suggesting menu items and accommodating special requests
• Personalize interactions by addressing guests by name and confirming preference
• Accurately record and process food and beverage orders in the POS system
• Communicate special dietary requirements and preferences to the kitchen team
• Maintain knowledge of the full menu, wine list, and hotel offerings to assist guests effectively

Profile:

• Previous experience in a comparable role within a luxury hotel or restaurant environment
• Passion for delivering exceptional guest experiences
• Ability to work under pressure in a fast-paced environment
• Strong team spirit and positive, professional attitude

Benefits:

• 25 days of paid annual leave, plus paid public holidays
• An extra day off to celebrate your birthday
• Comfortable Associate Accommodation
• Complimentary meals in our associate dining restaurant
• Public transportation ticket provided
• Exciting career development and growth opportunities
• 12 complimentary room nights and exclusive food & beverage discounts worldwide
• Special Friends & Family rates at Rosewood Hotels & Resorts globally

About Us

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Rosewood Schloss Fuschl has opened in July 2024 and is idyllically situated on the banks of Lake Fuschl, the graceful, historic property is reminiscent of a fairytale castle and has been welcoming illustrious guests for centuries. The reimagining of this 15th century landmark cements Rosewood’s status as a meticulous and caring guardian of some of the world’s most iconic heritage buildings which have been thoughtfully restored to former brilliance. In keeping with our A Sense of Place® guiding concept, we are committed to protecting the property’s deep heritage while modernizing the resort experience in a celebration of both old and new. Surrounded by mountains and forests, Rosewood Schloss Fuschl is only a short distance away from picturesque Salzburg, and will feature 98 guest rooms, including 46 suites and six chalets, as well as be home to world-class restaurants and lounges, Asaya, Rosewood’s integrative well-being concept, with indoor and outdoor swimming pools.

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