Order to Cash Specialist EMEA B2B

Job title:

Order to Cash Specialist EMEA B2B

Company:

Darwin Rhodes

Job description

EoC:
Flat Pay Rate – 22 EUR ph.
Pay Rate /w Holiday Bonus – 27.14 EUR ph.
Travel allowance – 0.68 EUR ph.
All-in Pay Rate – 27.82 EUR ph.B2B:
Pay Rate – 35,17 EUR ph.Description:
Purpose:This position is responsible for representing the Bayer Medical Care BV
organization to our customer base during the order fulfillment process.
The customer base consists of direct sites such as clinics and
hospitals as well as Distributors, global OEM s (Original Equipment Manufactor), Bayer
Affiliates/Subsidiaries and Dealers. The position ensures customer
satisfaction through a high standard and professional day to day
operations, coordinates order management together with other global and
local functions within logistics, supply chain, master data, regulatory
and legal departments. Provides general product information to support
the customers and their queries in regards to our portfolio.Scope (global, regional or local):
RegionalKey Tasks:1. Provide excellent customer support by handling customer queries,
such as product information, service information, order status or
general questions. Be the main contact by representing the office in
any communication acting as a process gatekeeper for customer enquiries.
2. Manage the Order to Cash and reverse logistics process on a customer
level by executing order intake, order entry, pro forma invoice for
pre payments and customs, confirmation, coordination with credit
management, coordination with supply chain for large orders,
coordination of delivery (through Logistics) including drop shipments,
transport quotations, export procedures (letter of credit, chamberized
documents, commercial invoices, certificates), administration and
follow up.
3. Support the Field Service Report administration by processing
notifications when a customer calls to report the unit as broken or in
need of technical support within a timely and accurate manner. Manage
installation and warranty sheets coming back from the market and
ensuring that warranty fees from global OEM sales are paid out in a
timely manner.
4. Support Sales by processing quotes or tender responses, under Sales
supervision/approval.
5. Handle customer complaints, both internal and external, via the
defined complaint processes.
6. Collaborate with global positions within regulatory and supply chain
to organize and execute export orders from the US site.
7. Managing Order to Cash and reverse logistics process by taking daily
reports of open orders, billing documents, invoices and intervene where
necessary to reduce financial risk. By collaborating with accounting,
finance, export control we ensure timely invoicing and billing for
Key Tasks:
revenue recognition.
8. Ensures ICS compliance by using applicable SOP s and Work
Instructions / Templates for Order to Cash and reverse logistics,
including controls on invoicing and billing on a cross functional
level.Key Working Relation:Internal key contacts: Head of Order To Cash, Supervisor, global peers,
Sales Reps, Service Reps and (local) staff members like Logistics, SC
Planning, master data, pricing, HUB intercompany, quality, marketing,
(global) regulatory and finance / accounting
External key contacts: Hospitals, Distributors, Bayer
Affiliates/Subsidiaries, global OEM Partners, DealersRequirements:

• Bachelor Degree required
• English required, multilingual preferred and highly desired. Can be part of selection process.
• 1 – 3 years applicable business experience
• MS office , SAP applications required
• Knowledge of medical environment in a customer support setting

preferred

• Knowlegde of export regulations is preferred
• Customer focused and a real team player; able to oversee and

coordinate a process as well as work independently to steer results.

• Excellent communication skills and a drive to coordinate and execute

complex processesaantekening Arthur:
In deze functie staat men aan de voor- , achterkant en alles daar tussen in van het B2B Order – to Cash proces. En ben je in deze positie het gezicht van Bayer voor de eindklant,
De afdeling ontvangt en behandelt orders die respectievelijk van bedrijven (oa ziekenhuizen), distribiteurs en intern van over de hele wereld komen De positie die openstaat heeft de focus met name op Europa en het Midden oosten.De orders komen via mail en Bayer portal binnen en worden naar SAP vertaald als openstaande orders. Dit zijn veelal grote orders, denk bijv. aan ziekenhuizen die groot inkopen doet van o.a pompen contrastvloeistof en injectors van scan apparaten.
Als een echte spin in het web, schakel je met diverse afdelingen om de order accuraat af te handelen. De afdelingen zijn o.a. supply chain (is er voldoende stock) transportation (kan de order op tijd geleverd worden) etc etc. Tijdens het proces behoud je het overzicht, heb je een pro-actieve houding (bijv klant op tijd updaten, afdelingen om info vragen) en manage je het proces zodat alles in goede banen wordt geleidt.
De ideale kandidaat heeft kennis van export regelementen van diverse landen.

Klachten of vragen worden accuraat afgehandeld.Een belangrijk onderdeel is ook de financiele afhandeling; het cash gedeelte. Bij achterstallige betalingen zal het systeem singaleringen uitvoeren. Hier moet actief op geschakeld worden om samen met de credit manager een plan van aanpak samen op te stellen om de klant te laten betalen. Dit wordt door de O2C Specialist gecommuniceerd met de klant.Zie bij Qualifications de eisen voor de functie.Salaris:
18.96 euro pu in basis of max 22 euro pu (afhankelijk van ervaring).
13e maand van toepassing, deze wordt einde jaar /begin nieuw jaar (naar rato) verwerkt.

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Thu, 29 Aug 2024 07:54:54 GMT

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