Order Management Assistant

Job title:

Order Management Assistant

Company:

Grohe

Job description

Do you want to be part of the journey and take GROHE in the Nordics to the next level?Do you enjoy providing great service? Do you speak and write fluent Finnish? Are you interested in customer interaction and administration? Do you have experience working in customer service, order handling, DIY, or as a wholesaler? Are you motivated by having a wide range of contacts, including both internal colleagues and external customers?We are looking for a structured and detail-oriented colleague to support Order Management (OM) in Finland (and the other Nordic countries when needed).YOUR PRIMARY TASKSMaintain a high level of support within the teamOrder management, placing and change orders according to corporate guidelinesCreate availability requests for customer escalationsHandle credit notes, returns and customer claims.High customer satisfaction during and after contact with Order ManagementImprove customer service processes together with the Operation Manager & Supply ChainHandling and solving incoming requests and calls from wholesales, installers, technicians, architects, consumers.Handle orders, FOC, FVF, price changes, logistical assignmentsHandle month-end rally, i.e. credit notes and order pullsFollow up on old orders (backlog) and secure deliveriesBecome the internal knowledge bank within the area of Customer Service supportSupport colleagues with information and answers to questions within your area of expertise.Be an active and proactive part of the Service organization

Support the Call Center with information, case handling and knowledge sharing.Case answered with-in a given time in the Customer Service Desktop (CSD) application, including case cleansingEnsure routines and processes are documented, followed and shared to improve processes within customer service to free up time to support customersTHE IDEAL CANDIDATEHave relevant experience in a similar role or industryHave technical understandingWrite and speak fluent Finnish and English. Another scandinavian language is a plus (Swedish, Danish or Norwegian)Good knowledge of Google WorkspaceFind joy in helping people and making a difference in customers’ daily livesAre a good communicator and a passionate team playerCan take responsibility and work independently but also as part of a teamAre curious, driven, and have a “can-do” attitudeYOUR NEW WORKPLACEAt GROHE, you will be part of a dynamic and informal culture, with a clear strategy and goal to grow. GROHE is a world leader in sanitary solutions and a global brand, dedicated to bringing innovative products to the bathroom and kitchen markets. For many decades, we at GROHE have been dedicated to our core values: technology, quality, design, and innovation. These illustrate our ambition to create fantastic experiences when our products are used and to deliver “Pure Freude an Wasser” (“Pure Joy of Water”).You will have a workweek with varied tasks, but also a good opportunity to contribute ideas for developing our business. You will be part of the Nordic team in the office located in Copenhagen, Denmark. Our organization consists of dedicated and competent colleagues, where you will be a part of the team.DO YOU WANT TO BE A PART OF THIS?Send your CV and application as soon as possible. Applicants will be invited for interviews on an ongoing basis. We look forward to hearing from you.If you have questions regarding the position or would like to learn more about GROHE’s operations, feel free to contact:Henrik Bruun, Leader, Customer Service Denmark, LIXIL EMENA; henrik.bruun@lixil.com, +45 44 65 68 00.LIXIL is an equal opportunity employer, with an inclusive culture that embraces diversity. We will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Expected salary

Location

København

Job date

Sat, 31 Aug 2024 07:44:42 GMT

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