Operations Team Leader (Livable Places)

DISCIPLINE TEAM LEADER

Reporting to the Liveable Places Service Line Director (SLD) the DTL is a member of the Discipline Operational Management Team (OMT) and is responsible for the management and leadership of day-to-day operational matters associated with the Liveable Places Service Line, with responsibility for P&L and budget delivery.

The role is to support the SLD and jointly embed a strong client and project culture around a technically excellent and efficient delivery model, balanced with the need to satisfy client, colleague and commercial expectations.

As a key member of the Mobility OMT they will support the Mobility Operations Director and the Liveable Places SLD by freeing up senior colleagues from operational management to allow maximum focus on colleague development, work winning, project delivery and client relationships.

The DTL will lead and co-ordinate a regional operational management team for Liveable Places.

DETAILED REQUIREMENTS

Leadership

• Actively demonstrate leadership in Health, Safety and Wellbeing, with a commitment to a Zero Harm culture. including completion and recording of Leadership Engagement Events (at least one health and safety focussed leadership engagement activity per quarter).

• Exhibit and demonstrate behaviours and attitudes in accordance with WSP’s core values through effective team working with open communication.

• Provide visible leadership and operational direction for the Liveable Places cost centres with responsibility for training, development and colleague retention.

• Provide support to the Mobility Operations Director and Operational Management Team.

• Lead and engage others to develop an efficient delivery model balanced with the need to satisfy employees, Client and commercial expectations.

• Define, lead and direct teams to support the implementation of best practice.

• Provide co-ordination across the business to ensure sharing of best practice and innovation.

• Promote collaborative working with other teams to ensure efficient resourcing and identify areas where our services/skill sets can be integrated through multi-disciplinary working.

• Promote technical excellence and Future Ready / innovation, and apply lessons learned from Project Reviews.

• Support business development activities through proactive participation in external market profile-raising activities and functions.

• Build and maintain key Client relationships with Key Account Managers both at a UK and Discipline level by developing and embedding a client centred culture.

• Work with HR and PEG to develop and implement succession planning and talent management and have an effective interface with HR on all general employee matters.

COMMERCIAL & FINANCIAL

• Responsible for effective commercial governance and Go/No Go bid reviews.

• Responsible for annual budget preparation and delivery (Revenue, Operating Margin, EBITDA and DSO).

• Responsible for Liveable Places financial performance/reporting.

• Responsible for accuracy and overview of Liveable Places financial forecasts.

• Responsible for Liveable Places working capital management.

OPERATIONAL MANAGEMENT

• Maintain an overview of workload, utilisations and associated resource requirements and work with team leaders to ensure resources are fully utilised within technical capability.

• Monitor and manage recruitment needs to meet project and budget targets/demands.

• Undertake prospect/fee bid reviews, overview and sign off in accordance with delegated authorities.

• Manage and oversee all aspects associated with Quality/Health & Safety/Environment/Corporate.

• Responsible for ensuring compliance with SHEQ management systems.

• Manage the integration of UK wide best practice i.e. BMS, SHEQ, and implement operational business Improvements.

• Interface with iCRC, champion UK and India joint working to grow our workload, maintain our competitiveness and access skills. Promote effective iCRC collaboration within Liveable Places.

KEY ATTRIBUTES AND BEHAVIOURS

Leadership – Demonstrate excellent inter-personal skills with good leadership and management abilities; capable of communicating effectively with all parts of Mobility and the wider WSP business.

Leadership – Demonstrates the desire to constantly improve, motivate and encourage others; lead and implement change programmes; inspiring colleagues and drives an innovative and supportive culture. Acts as a catalyst for change.

Technical Skills – possesses a broad range of project experience in their field.

Commercial – Experience of managing a P&L, along with associated financial and commercial business contributions.

Communication – demonstrates an ability to communicate effectively and uses own knowledge to support and coach others as required. Actively champions sharing knowledge, ideas and intelligence. Influential and persuasive internally and externally; encourages open dialogue within their Service Line.

Innovation – researching and developing new techniques; challenges the status quo.

Team Leadership and Player – works collaboratively and consultatively; leads and develops a culture of team working.

Relationship Building – able to establish, build, sustain and share strong, professional relationships with relevant internal and external groups. Driven to exceed Client expectations.

Problem Solving – able to reason logically and apply a systematic process to finding solutions; is proactive in responding to problems.

Strategic Thinking and Direction – forward thinking, capable of visualising and planning for the longer term. Designs, communicates, engages and drives the implementation of design and technical initiatives and strategies.

EXPECTED PROJECT UTILISATION

The Liveable Places DTL role is expected to achieve 50% utilisation on fee earning projects.