Operations Specialist Courier Communications

Job title:

Operations Specialist Courier Communications

Company:

Wolt

Job description

Company DescriptionWolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.So, why work at Wolt?At Wolt, we’re about getting things done.You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.Our Commitment to Diversity, Equity & InclusionWe want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.Join us today to build Wolt together.#LI-LI1Job DescriptionAt Wolt, we aim to create the World’s best courier experience by optimizing onboarding processes, customizing content, and ensuring we educate courier partners in a timely and engaging manner.As a Courier Communications Specialist, you will play a key role in maintaining and developing the communication flow with Courier Partners (CPs) in the right direction. The goal is for each courier to get a world-class experience throughout their Wolt journey. This will require a significant amount of creativity, writing skills, strategic thinking, and an analytical mindset. You will have to get your hands dirty, master our “can do” attitude, and work well with each specialist in Operations, the rest of our country team, and external partners.

What you’ll be doing

• Creating courier engagement and meaningful content via internal tools – nurturing flow monitoring and edits, email newsletters, in-app messages, push messages, chatbots, and web pages.
• Editing and creating our web pages to ensure the best CP experience.
• Be part of optimizing our processes, procedures, and communication channels.
• Oversee CP performance and funnel execution.
• Helping new CP applicants through our onboarding process.
• Responsible for direct communication with CPs, including handling the inbox and potential inquiries, information materials, etc.
• Assisting in everyday and ad-hoc tasks.

Qualifications

• Bachelor’s degree in Marketing, Media, Literature or sufficient experience
• Experience in a customer or people-oriented role, preferably online communication.
• Excellent communicator and expertise in creating texts, blogs, or similar to many recipients.
• Able to conceptualize, improve, and implement ideas and improvements in close collaboration with a team.
• Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
• Ability to think on your feet, naturally proactive, and comfortable with autonomous problem-solving in a fast-paced environment.
• Responsible and reliable, with a structured approach to your work.
• A strong creative eye
• Native local language & fluent level in English

Additional InformationIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!What We Offer

• Independent work in a young and dynamic team
• Possibility of home office
• Discount on Wolt orders
• Notebook
• Stable employment
• Coffee, tea, fruit, and sweets in the office
• Modern, pet-friendly office

If you have any further questions about the position before applying, you can turn to:Stanislaw Korzeniewski, Operations Team Lead, Courier CommunityWe will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.

Expected salary

Location

Warszawa, mazowieckie

Job date

Sat, 17 Aug 2024 22:50:52 GMT

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