Operations Project Manager (m/w/d)

Hungry for a challenge?

That’s good, because at Lieferando / Just Eat Takeaway.com we have abundant opportunity, or, as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.

With over 94 million active users across 17 countries, here at Just Eat Takeaway.com we’re a global food tech company, connecting our customers from Amsterdam to Auckland with the food they love.

All about the role

As Operations Project Manager, you will be responsible for proactively identifying, planning, and executing new initiatives within the Austrian Delivery Operations team, with the goal of growing delivery order volume, driving cost optimization, and improving network outcomes. You will play a pivotal role in supporting Austria’s Delivery Operations team across a wide range of strategic, operational, and cross-functional initiatives and projects. This role requires versatility, strong organizational skills, and the ability to manage both strategic projects and day-to-day operations.

You will collaborate closely with our Global team to advocate for local success by applying the right combination of innovations and best practices, and you will leverage your deep understanding of delivery operations to inform your recommendations.

You excel at strategic thinking to design and recommend the best path forward for your initiatives, while also being hands-on in execution. You have a strong grasp of data and quantitative analysis to develop high-level business cases and inform recommendations. Using your excellent communication and stakeholder management skills, you will motivate partners and teams to deliver work on time and to a high standard. Finally, you will establish yourself as a thought leader in delivery operations, staying abreast of market trends to identify opportunities and contribute to global best practices.

Key responsibilites

Project Management

• Act as a project manager and provide day-to-day support to the Head of Delivery Operations in planning, tracking, and delivering business priorities.
• Proactively identify, scope, and lead multiple new initiatives to drive Delivery Operations’ strategic objectives (e.g., pay strategies, expansion, go-to-market plans for new markets, customer experience enhancements).
• Take accountability for end-to-end project outcomes, keeping stakeholders informed of risks and progress. Serve as the business lead on projects from pilot through MVP, rollout, and post-mortem analysis.
• Establish delivery and project management best practices and ways of working within teams.
• Analyze data and build business cases to drive new initiative recommendations and inform project prioritization.

Product & Tech Roadmap Ownership

• Coordinate and contribute to the development and implementation of the delivery operations Product and Tech roadmap, and support market-relevant product releases.
• Stay current with industry developments to drive benchmarking, innovation, and continuous improvement. Serve as a thought leader and contribute to global best practices and roadmaps.

Support day-to-day operations

• Support the delivery of core strategic planning processes, including operations strategy and budget planning.
• Manage and strengthen collaboration with external fleet partners, ensuring smooth execution and continuous improvement.
• Improve communication flows with couriers, ensuring clarity, engagement, and alignment with operational goals.

What you should bring to the role

• Experience managing complex projects with multiple stakeholders across business groups and global locations.
• Passion for solving problems through out-of-the-box thinking; you use creativity and grit to navigate new challenges.
• Ability to translate high-level visions into tactical plans, with willingness to roll up your sleeves to understand technical aspects of our network.
• Outstanding verbal and written communication skills, with the ability to effectively communicate complex concepts and strategies to diverse stakeholders.
• Proven ability to collaborate and influence effectively with cross-functional teams and stakeholders at all levels to drive alignment and achieve common goals.
• Strong analytical skills, with the ability to balance precision with intuition to move forward at pace.
• Experience in a logistics environment is a clear plus.
• MBA or equivalent professional experience with a completed bachelor’s degree.
• Fluent in English and German (min. C1), both written and spoken.

Here is our offer

Like a delicious meal delivered on time, your skills and our offer belong together:

• You appreciate stability? So do we! We offer a permanent employment contract.
• Extra perks: Lieferando Pay credit of 90€ per month to have delicious food delivered to your workplace
• The opportunity to be part of a diverse and inclusive team of 99+ nationalities, join our numerous communities and ERGs.
• Further training opportunities with our Learning Hub, which includes LinkedIn learning, Bookboon and internal training as well as online English courses.
• Hybrid approach: work 2 days from your home and 3 days in the office.
• Work that makes a difference—the opportunity to contribute to our sustainability initiatives and work in our DGNB-certified office in Vienna.
• Celebrate your time with the team: join our regular team events

Diversity, Inclusion & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

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