Operations Coordinator in Cardiff, United Kingdom

Operations Coordinator

Job ID

198406

Posted

31-Dec-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative

Location(s)

Cardiff – Wales – United Kingdom of Great Britain and Northern Ireland

The role: Operation Coordinator

The purpose of the Operation Coordinator is to support our Regional Operation Managers and their team of Area Operation Managers. This is a demanding role and requires a strong-willed person who’s able to work under pressure and deal with colleagues at all levels.

Key responsibilities are as follows:

Provide operational support to the Regional Operation Manager (ROM) and their direct management team (Area Operation Managers, AOMs) including.

• Customer contact both internal and external

• Managing meeting and room bookings

• Assisting with the creation of monthly contract reports and quarterly review documents

• Provide administrative assistance to the wider team to ensure the collaborative development of the business, effective team working, and support to colleagues

• Preparing and issuing predefined reports and presentations for both internal and external customers to deadlines to the highest standards

• Taking minutes and actions at Regional and Area operation manager meetings or AOM team meetings

• Management of the training matrix

• Management of P1 and MOP to support the team

• Daily Performance reporting to support each AOM/ROM

• Support with P2-P6 overdue tasks as requested by AOM/ROM

• Creation of documents to support both AOM and ROM

• Raise web quotes and obtain quotations for the region

• Govern the webquote process to ensure submission is to client expectation

• Tracking team holiday and sickness

Person Specification:

• Good education expected, which will include an English and Math’s qualification as minimum

• Very proficient in the use of Microsoft Word, Excel, Visio, Outlook and PowerPoint

• Experience of using Dynamic and MS project is an advantage

• Excellent relationship building skills

• Ability to work under pressure and to strict deadlines

• Must be detail conscious, accurate and methodical in approach with strong organisational and communication skills

• Organised, able to prioritise and deliver within high pressure, business critical environments

• Able to work systematically and use own initiative, often working on more than one task at any given time

• Calm manner, able to work under pressure and against rapidly changing demands and priorities

• Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required

• Must be flexible to work outside core office hours from time to time, and to travel on occasions to other work locations.

Our mission: To build a world-class business through exceptional service and exceptional people

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)