Operational Service Specialist – EZRA

Description

Position at Ezra

Job Role: Operational Service Specialist

Location: London, UK – Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach… and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

We have reimagined the way EZRA supports our clients by introducing a team of specialists who are experts in all middle and back-office processes. This role will support EZRA’s Operational Excellence, Enterprise Delivery, Tech, and Finance functions – a true cross-functional partner to the business. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

• Carry out a range of administrative tasks that help to facilitate our nominated prepay programs and credit card programs including throughout launch, reporting and assessment
• Manage shared mailboxes, handling any external queries regarding the coaching offering
• Create and send quotes for participant’s coaching engagements
• Retrieve and chase Process Orders
• Coordinate with the Billing team to generate credit card invoices, gather credit card payment details
• Input participant information to intake form and coordinate with the Tech Ops team to launch participants
• Initial set up of Customer Portal Dashboards
• Provide Customer Portal access to external stakeholders and keep portal dashboards updated
• Follow up with coaches for triparty/stakeholder interview/observation sessions
• Manage licenses including switch outs, deactivations and reallocating licenses to future launches
• Launch and track assessment completion for reporting purposes

About You

• 2+ years of experience in a back office or administrative role
• Strong attention to detail, able to keep many concurrent processes organized
• Experience working with technical systems
• Understand financial processes and how to manage POs and payment methods
• Ability to follow and document processes
• The ability to build collaboration locally and globally

Life at EZRA

• Your Own World-class coach to help you grow personally and professionally.
• Coaching for Friends and family because coaching is a gift worth passing on.
• Charity Days to support the causes close to your heart – because doing good feels good.
• Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
• Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
• Regional benefits flex to fit your location and lifestyle.
• A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too!

#LI-Hybrid

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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