Onsite IT Support Engineer

About Ekco

???? Founded in 2016, Ekco is now one of the fastest-growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation, and driving better outcomes from our customers’ existing technology investments.

☁️ In a few words, we take businesses to the cloud and back!

???? We have over 900 highly talented and supportive colleagues (and counting) across regional offices in Ireland, the UK, the Netherlands, and Malaysia.

About the Role

We’re looking for an Onsite Engineer to join our client in Milton Keynes. You’ll be responsible for providing 1st and 2nd line support across our Windows 11 and Microsoft 365 environment. In this hands-on, reactive role, you will be delivering technical assistance.

Job Duties / Requirements

• Platform & Application Support
  • Provide end-user support for Windows 11 devices and environments.
  • Support and troubleshoot Microsoft 365 applications, including Teams, Outlook, Word, Excel, and PowerPoint
• Account & Access Management
  • Administer user accounts using Active Directory Users and Computers (ADUC).
  • Manage permissions and group memberships.
• Device Management
  • Perform laptop builds and deployments via SCCM.
  • Conduct new and replacement laptop handovers to end users.
  • Support hardware such as Zebra label printers and handheld scanners.
• Networking & Infrastructure Support
  • Handle network port patching and testing.
  • Assist with equipment installation and troubleshooting across office locations.
• Customer Support
  • Deliver 1st and 2nd line support, both face-to-face and via remote tools (Teams / Bomgar).
  • Manage walk-in requests and Service Desk tickets in a timely and professional manner.
• Audio Visual (AV) Support
  • Provide AV setup and troubleshooting for Townhall meetings and other events.

About You

• Strong technical knowledge of Windows 11 and Microsoft 365 applications.
• Experience with Active Directory, SCCM, and basic networking.
• Confident supporting users in person and remotely.
• Excellent communication and problem-solving skills.
• Customer-oriented mindset with the ability to stay calm under pressure.
• Proactive attitude, always looking for ways to enhance processes and improve user experience.

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