Odoo – Customer Support Analyst – Grand-Rosière-Hottomont

Job title:

Odoo – Customer Support Analyst – Grand-Rosière-Hottomont

Company:

Odoo

Job description

With a small team of smart people, who like working hard and having fun too, we released a disruptive enterprise management software suite. Since it’s creation in 2005, OpenERP (formerly TinyERP) has aimed to be a fully open source, full featured (Accounting, HR, CRM, Manufacturing, etc.) alternative to traditional business application suites such as SAP and Microsoft. Over the years our little team has grown to serve over 3000 partners in more than 120 countries, while maintaining our commitment to the open source community and providing a friendly and stimulating work environment for our employees. Because of our constant growth, we’re now looking for people to reinforce our team of enthousiastic developers. So if working on an open source project in a friendly and cooperative atmosphere sounds like fun to you, read on…What we expect
As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.Your mission will consist of helping our software’s users by investigating to provide them the perfect answer to their questions. When a customer’s request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.Responsibilities

• Help customers with their use of Odoo Business Apps
• Solve functional problems by investigating
• Engage with our visitors and leads (Livechat)
• Ensure customers’ satisfaction
• Improve customers’s experience
• Contribute to the improvement of our product & all documentation
• Side projects (recruit and onboard new colleagues, give training, …)

MUST Have

• Valid work permit for Belgium
• IT & Business Affinity
• Customer oriented

• Autonomous and fast learner
• Fluent in English and Dutch or German
• Solution minded

Nice to have

• Other European languages
• Good knowledge of business processes
• Technical knowledge (XML, Python, JS)

What’s great in the job?
If you like the IT world, you will be glad to contribute to the improvement of our software Odoo by escalating good feedback.In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had? None of your work days will be the same, guarantee!You will start your on-boarding with 2 weeks of intensive functional training with a final certification.

Expected salary

Location

Grand-Rosière-Hottomont, Brabant Wallon

Job date

Wed, 14 Aug 2024 07:59:46 GMT

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