Ocean Export / Import Agent LEH H/F

Job title:

Ocean Export / Import Agent LEH H/F

Company:

Expeditors

Job description

Company DescriptionDate =07/01/25Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within – more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs – they’re chances to grow, do what you love and build a career with us!Job Description

• Receive documents – Manage freight receipt – Prepare, route, process and monitor shipments.
• Organize the collection and/or delivery of goods.
• Prepare and issue transport documents.
• Ensure timely processing of ocean shipments.
• Monitor and update records in our operational system.
• Communicate effectively with clients, the Expeditors network, and carriers.
• Adhere to Expeditors’ standard KPIs.
• Understand and comply with all relevant regulations, compliance standards, and Expeditors’ specific procedures.
• Accurately and promptly invoice customer files and ensure timely dispatch of invoices.
• Provide complete documentation to our customs department.
• Request quotes from our partner carriers and shipping companies.
• Create competitive pricing offers for our clients.

QualificationsQualifications

• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
• College graduate or above / Minimum of a Bac +2 in Transport, International Trade, or Logistics.
• Global logistics industry knowledge and understanding of ocean documentation process
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in English
• Strong listening and attention to detail.
• Excellent organizational skills.
• Team player.
• Pro-active, strong organizational skill

Expectations & job Execution:Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. ·Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors’ standards.Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors’ operational procedures. Follows customer’s standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company’s procedures. ·Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors’ operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes to minimize risk and protect the company.Reporting StructureReport to Ocean Export or Import Lead Agent, Supervisor and ManagerAdditional InformationAdditional informationExpeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time (25 days of vacation, 12 days of days off, 26 days of work from home)
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Expected salary

Location

Le Havre, Seine-Maritime

Job date

Wed, 08 Jan 2025 23:42:59 GMT

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