Ocean Export Agent – Le Havre – H/F in Le Havre, France

Date:13/03/2025

 

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within – more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs – they’re chances to grow, do what you love and build a career with us!

Job Description 

• Receiving and processing export documents – Prepare, route, process and monitor shipments.

• Coordinating the collection and shipment of goods with carriers and clients.

• Preparing and issuing transport documents

• Ensuring timely processing and tracking of export shipments

• Monitoring and updating records in our operational system.

• Communicating effectively with clients, the Expeditors network, and carriers.

• Adhering to Expeditors’ standard KPIs.

• Understand and comply with all relevant regulations, compliance standards, and Expeditors’ specific procedures.

• Accurately invoicing customer files and ensuring timely dispatch of invoices.

• Providing complete documentation to our customs department.

• Requesting quotes from our partner carriers and shipping companies.

• Creating competitive pricing offers for our clients.

Qualifications

• At least 6 months to 1-year related experience and/or training; or equivalent combination of education and experience

• College graduate or above / Minimum of a Bac +2 in Transport, International Trade, or Logistics.

• Global logistics industry knowledge and understanding of ocean documentation process

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

• Good computer skills (e.g., MS Excel, MS Word)

• Fluent in English

• Strong listening and attention to detail.

• Excellent organizational skills.

• Team player.

• Pro-active, strong organizational skills

Expectations & job Execution:

Exceptional Customer Service: Anticipates and meets customer needs proactively. Resolves issues swiftly, escalating when necessary. Builds strong relationships and ensures high satisfaction. Delivers quality work, upholds operational excellence, and complies with company policies and regulations.

Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. ·

Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors’ standards.

Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors’ operational procedures. Follows customer’s standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company’s procedures. ·

Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors’ operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes to minimize risk and protect the company.

 

Reporting Structure

Report to Ocean Export Lead Agent, Supervisor and Manager

 

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time (25 days of vacation, 12 days of days off, 26 days of work from home)

• Health Plan: Medical

• Life Insurance

• Employee Stock Purchase Plan

• Training and Personnel Development Program

• Growth opportunities within the company

• Employee Referral Program Bonus