Network Service Engineer III

Job title:

Network Service Engineer III

Company:

Equinix

Job description

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Network Service Engineer IIIJob Summary
Responsible for: global network operations, participation in projects and on-site support, incident resolution and request fulfillment, capacity management, cooperation with vendors, reporting, documentation, troubleshooting, and resolution of reported and detected faults. Performs effective maintenance to the equipment to prevent faults from occurring; cooperation with internal teams and external service providers.ResponsibilitiesMonitor and ensure network uptime and SLA compliance for the global networkParticipate in infrastructure projectsProvide network on-site support as requiredMaintain, monitor and support enterprise network operationsAct as the second line of support for Network issues and escalation for lower TierHigh and low severity tickets (Incidents, Requests, Problems) triage, troubleshooting, resolution and escalationIdentification and proactive problem managementResolve internal customer issues and work closely with customers and vendors until resolutionPerform level 2 network support such as configuring switches, routers, and other network devicesPerform advanced troubleshooting and health checks, configuration modification, and upgradesVendor management, cooperation and escalation for ISP’s and OEM’s to support the infrastructureFollow network configuration and design principlesSupport processes and procedures automation for network operationsDocument and publish approved KB articles, work instructions and procedures for internal referenceWilling to work in multi-national team and 8×5 operation in the follow the sun modelParticipate in the periodic weekend on-call and ad-hoc weekend or after hours activitiesQualificationsBachelor’s degree or equivalent combination of education and related work experienceBasic knowledge of ServiceNow and ITIL process to understand the Incident, Request, Problem & Change processUnderstanding and experience in ticket prioritization and managementDemonstrable experience in supporting global network infrastructure (troubleshooting, operations, configurations)Demonstrable experience in troubleshooting on various OSI levelsAdvanced knowledge and experience of routing and switching protocols (OSPF, BGP, STP, VLAN, etc.) and network hardware (switches, routers, firewalls, etc.) Juniper preferred

Hands-on experience in production network configuration changes and troubleshootingExperience in use of packet capture toolsIntermediate understanding of security best practices concerning all aspects of the network (PAN Firewalls, Cisco ISE, Global Protect, SSL, IPsec, Dot1x)Experience in troubleshooting wireless networks (standards, security, radio placement, etc). Cisco Meraki and Juniper MIST preferredIntermediate knowledge and understanding of load balancers and firewalls. F5 and Palo Alto preferredCCNP, CCIE or similar professional level certification preferredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Thu, 20 Jun 2024 06:40:37 GMT

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